Administrative Officer 3

Salary: $66,250.00 - $100,636.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2025-24117-08650
Department: Department of Health
Division: HL Dep Sec Ad
Opening Date: 04/24/2025
Closing Date: 5/7/2025 11:59 PM Eastern
Job Code: 08650
Position Number: 50679231
Union: Non Union
Bargaining Unit: A3
Pay Group: ST08
Bureau / Division Code: 00076001
Bureau / Division: Deputy Secretary of Administration
Worksite Address: 625 Forster Street
City: Harrisburg, Pennsylvania
Zip Code: 17120
Contact Name: Kaitlin McNew
Contact Email: kmcnew@pa.gov

THE POSITION

If you are interested in making a positive impact on the well-being of Pennsylvania residents, consider applying for the position of Administrative Officer 3 at the Department of Health. In the role of the Operations Director, you will be responsible for leading and managing the operations team and supporting the department's mission of promoting healthy behaviors, preventing diseases, and ensuring safe and quality health care for all. This is an exciting opportunity to provide centralized administrative services and contribute strategic direction for the Executive Office and the department. You will also be involved in developing internal policies and processes, providing employee support and supervision, and utilizing your professional talents. Do not miss out on this chance to make a difference!
DESCRIPTION OF WORK

In this role, you will act as a liaison between various departments and provide strategic direction for the overall operation of the department. You will be involved in managing budgets, procurement processes, human resources (HR), and information technology to ensure that all operations run smoothly and efficiently. You will also oversee facilities and fleet management, as well as monitoring and compliance of various reports and processes. Your diplomatic skills and ability to coordinate across departments will be crucial in maintaining a cohesive and effective department.

This position requires strong organizational skills, as you will be responsible for forecasting and overseeing the use of the department's commonwealth-owned and leased spaces. You will work closely with the Budget Office and the Deputy Secretary of Administration to proactively address the need for new or reduced space based on factors such as staffing levels, fluctuations in employee numbers, telework agreements, and home headquartering agreements. You will also have an opportunity to utilize your knowledge to develop creative plans to address space issues such as co-location, hoteling or multi-use space, cyclical needs, recruiting challenges related to work location, and more. Additionally, you will analyze data from various HR reports, develop policies and procedures, and make recommendations to the Deputy Secretary of Administration on operational matters. Finally, you will serve as the project manager for high-profile projects for the Executive Office and across the agency.

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Administrative Officer 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Four years of experience in progressively responsible and varied office management of staff work in public or private organization, including experience in personnel management budgeting or procurement; and such training as may have been gained through graduation from a four-year college or university; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01

Have you been employed by the Commonwealth of Pennsylvania as an Administrative Officer 2 for one or more years full-time?

• Yes
• No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03

How many years of full-time experience do you possess in varied office management or staff work in a public or private organization, including experience in personnel management, budgeting or procurement?

• 4 years or more
• 3 but less than 4 years
• 2 but less than 3 years
• 1 but less than 2 years
• Less than 1 year
• None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05

What level of college coursework have you completed in business administration, public administration, human resources, strategic leadership, or other related areas?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Master's degree or higher
• Bachelor's degree
• Some coursework
• None

06

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

07

WORK BEHAVIOR 1 - PROGRAM DEVELOPMENT
Conducts needs assessments and develops program objectives, plans, policies, and procedures by conceptualizing service delivery methods, planning the timeline for program start-up, and determining program organizational structures.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience DEVELOPING AND IMPLEMENTING program objectives, plans, policies, or procedures.
• B. I have experience DEVELOPING program objectives, plans, policies, or procedures which were implemented by others.
• C. I have experience IMPLEMENTING program objectives, plans, policies, or procedures which were developed by others.
• D. I have successfully completed college-level coursework related to program management, business management, or business administration.
• E. I have NO experience or coursework related to this work behavior.

08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

Your experience developing or implementing program objectives, plans, policies, or procedures

The type(s) of programs you developed or implemented

The actual duties you performed related to the level of performance you claimed on this work behavior

Your level of responsibility

09

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

10

WORK BEHAVIOR 2 - SUPERVISION
Supervises subordinate staff by performing the following: assigns work; establishes priorities and timeframes for completion of work; reviews employee performance and prepares evaluation reports; disciplines employees; interviews prospective employees and recommends selection; receives, responds to, and resolves grievances and complaints; provides guidance to staff on complex problems; approves/denies leave requests; and identifies training needs and provides training to staff.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience supervising subordinate staff. I have interviewed and hired staff, rated work performance, established priorities, disciplined employees, identified training needs, and approved leave.
• B. I have experience as a lead worker. I have provided on-the-job training to newly hired staff, reviewed their work, served as a team or group leader, etc. but I was not responsible for employee discipline or rating work performance.
• C. I have successfully completed college-level coursework or training related to supervisory development, but I do not have at least six months of supervisory or lead work experience.
• D. I have NO experience or training related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

The actual duties you performed as a lead worker or supervising subordinate staff

Your level of responsibility

12

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University/Training Source

Course Title

Credits/Clock Hours

13

WORK BEHAVIOR 3 - QUALITY ASSESSMENT
Compiles, analyzes, and reviews statistical and financial data, narrative reports, and other pertinent information to assess the quality of programs. Recommends and implements changes and improvements to program requirements, goals, objectives, and priorities to ensure overall program effectiveness and compliance

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience compiling, analyzing, and reviewing statistical or financial data, narrative reports, or other pertinent information to assess the quality of programs. I made recommendations and implemented changes to ensure overall program effectiveness and compliance.
• B. I have experience compiling, analyzing, and reviewing statistical or financial data, narrative reports, or other pertinent information to assess the quality of programs. I made recommendations; however, someone else implemented changes to ensure overall program effectiveness and compliance.
• C. I have successfully completed college level coursework related to data analysis, statistics, or program evaluation.
• D. I have NO experience or coursework related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

Your experience compiling and analyzing data and information to assess programs

Your experience recommending and implementing changes and improvements

The actual duties you performed related to the level of performance you claimed on this work behavior

Your level of responsibility

15

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

16

WORK BEHAVIOR 4 - REVIEWING AND MAINTAINING PROCEDURES
Provides a uniform and cost-effective system of accounting and financial controls to ensure accountability of government funds. Monitors agency compliance with established accounting standards. Identifies areas of risk related to the accuracy and completeness of financial statements and reports. Develops and implements procedures to eliminate unacceptable risk.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience evaluating procedures to ensure compliance with policies or regulations and for clarity and ease of understanding for the targeted audience. I was responsible for determining when changes were needed and implementing those changes.
• B. I have experience evaluating procedures to ensure compliance with policies or regulations and for clarity and ease of understanding for the targeted audience. I was responsible for making recommendations when areas of risk were identified.
• C. I have successfully completed college-level coursework related to auditing, accounting, economics, or organizational management.
• D. I have NO experience or coursework related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

Your experience monitoring compliance with accounting standards to ensure accountability

Your experience identifying risk or developing procedures to eliminate risk

The actual duties you performed related to the level of performance you claimed on this work behavior

Your level of responsibility

18

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

College/University

Course Title

Credits/Clock Hours

19

WORK BEHAVIOR 5 - WRITTEN COMMUNICATION
Compiles information for financial, statistical, monthly or other reports, manuals, letters, memoranda, training materials, policies, and procedures, in order to record information, respond to correspondence, or disseminate information. Formats document submissions for review, approval, and distribution to a variety of audiences.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience writing documents to record information, respond to correspondence, or disseminate information. I was responsible for the entire document.
• B. I have experience drafting information for documents in order to record information, respond to correspondence, or disseminate information. Someone else was responsible for the entire document.
• C. I have successfully completed college-level coursework related to business writing, English composition, or journalism.
• D. I have NO experience or coursework related to this work behavior.

20

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

The name(s) of the employer(s) where you gained this experience

The actual duties you performed related to preparing written materials

The type(s) of documents or correspondence you prepared

Your level of responsibility

21

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

Training Source

Course Title

Credits/Clock Hours

Required Question