Sr IT Architect

Driving Infinite Possibilities Within A Diversified, Global Organization

We have an opportunity for Sr IT Architect to join the Microsoft Unified Collaboration and Communications team at Honeywell in Charlotte, NC. In this role you will:

• Provide support in delivering business value through effective incident and problem management
• Help deliver fit for purpose ITSM processes and support enterprise adoption provide reliable information and data to enable management decision making throughout the service lifecycle
• Support proactive problem identification and ensure the return of IT Service to users as quickly as possible to minimize disruption to business.

You will be responsible for supporting the applications that are a part of your service (Microsoft Unified Collaboration and Communications) with end-to-end accountability. This includes but is not limited to Solution Rollout, Feature Enhancements, Automation, Operations and Maintenance of Infrastructure and App integrations, as well as Microsoft Teams Enterprise Voice Planning/ Designing / Solutioning / Deployment / Migrations. You will also manage Microsoft Teams and Microsoft UC Solutions (On-Prem and Online), Cisco Routers using as Session Border Controller (SBC), Cisco VG3XX configuration, AudioCodes MP, Microsoft Teams Enterprise Voice infrastructure (Local/Centralized Voice Circuits, SBCs, UC Devices and Endpoints (Fax, IP Phones, Paging Systems, PBXs, Voice Gateways, Cisco Call Manager etc.) and Build and Transform Microsoft UC Solutions (Teams, M365) for Global Customer, Communication to Business/Site-Lead/Local IT/Vendors/Suppliers.

You will report directly to our Operations Leader and you will work out of our Charlotte, NC location on a Hybrid work schedule.

KEY RESPONSIBILITIES

• Microsoft Unified Collaboration and Communication
• Planning/Designing/Solutioning/Deployment/Migrations
• Automation/Integration between Teams and Business Apps
• Deployment/Migration Microsoft Teams Enterprise Voice
• Documentation and Reporting, Creation of Dashboards
• Ensure UC Enterprise Voice Deployment/Migration processes are fit for purpose
• Automation Microsoft Teams Enterprise Voice Deployment/Migration Activities
• Troubleshooting P1 issues and Root Cause Analysis, Participate in audits

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE

• Experience in Unified Collaboration and Communications
• 7+ Years' Experience Microsoft Teams/Skype for Business/Legacy Enterprise Voice/Cisco Voice
• M365/Microsoft Teams Enterprise Voice/SFB Enterprise Voice/Legacy Voice (Avaya PBX) Deployment/Administration/Automation/Migrations
• Excellent understanding of Number Porting, Different solutions (Microsoft Calling Plan, Microsoft Teams DR (Local/Centralized SIP Trunk), Operator Connect, SBCaaS, Migration from Skype for Business/Legacy Voice (PBX) to Microsoft Teams, Create and Implement Microsoft Teams Enterprise Voice Infra, Dial-Plan, Voice Policies, a good understanding about Cisco Voice Routers, AudioCodes MP and Cisco Voice Gateways.
• Good understanding of Windows Server 2012/2016, AD, MFA, VMware, DHCP, DNS, Networking, excellent understanding about IT Infrastructure, High Availability and Disaster Recovery, Federation, Monitoring, Reporting, M365 Admin Portal

WE VALUE

• Bachelor/Master's degree in Information Technology, Computer Science, Business, or related field. IT Service Management experience
• Excellent Oral, Written and Collaborative Communication Skills
• Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision. Good analytical and problem-solving skills and excellent customer focus
• Conveys information with clarity and directness, ensuring the message is understood across diverse, global teams
• Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
• Quickly and accurately identifies even subtle interrelationships and patterns among a variety of problems and issues, Strong knowledge of IT business processes and practices.
• Skilled in partnering with IT stakeholders, Service Owners, Identify Solutions, and facilitate timely change for project deployments.
• Demonstrated Excellence of IT Project Deployment

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more here: click here

Additional Information

• Category: Information Technology
• Location: 855 S Mint St, Charlotte, NC 28202 USA
• Exempt

Global (ALL)