IT Manager - Public Sector, Operations

Job Description

Job Summary:

The IT Manager oversees the operational and technical activities of the BDO Public Sector technology team and office space. This role is critical for ensuring the seamless functioning of the Public Sector technology infrastructure. The Senior Technology Manager will lead a team of technology professionals, ensuring high performance and reliability of technology services that support the organization's mission.

Job Duties:

• Provides oversight and strategic direction for the secure configuration and management of Microsoft 365 GCC High services, including Entra ID, Intune, Defender, Purview, and Conditional Access
• Establishes and governs policies for identity, device, and access management using Zero Trust principles and security baselines
• Oversees daily operations of the technology office to ensure smooth and efficient functioning
• Aligns IT strategies with organizational goals and identifies opportunities for new or improved business processes
• Collaborates with internal stakeholders to implement business continuity and disaster recovery strategies, ensuring critical functions remain operational during incidents
• Serves as a primary stakeholder for monitoring and driving improvements in IT operational excellence and service delivery, engaging resources to assist as required to meet and exceed service level objective
• Drives project-related change management, ensuring adherence to budget, schedule, and scope
• Leads the technology team to build and maintain cloud, network, and on-premises serves, as well as to provide timely and effective support to end-users
• Supervises and mentors IT staff, fostering a collaborative and high-performance culture
• Oversees IT projects from inception to completion, ensuring they are delivered on time, within scope, and within budget
• Oversees the deployment of security technologies such as MFA, FIDO2, endpoint detection and response (EDR), and mobile device management (MDM) within a GCC High tenant
• Aligns enterprise IT planning with cybersecurity risk management strategies using frameworks such as NIST CSF and NIST RMF
• Ensures adequate staffing levels and manages recruitment for the technology office
• Exercises effective team management to include fostering individual development, performance management, open communication, and innovative ideas to enable business objectives
• Reviews or conducts assessments of technology programs and projects
• Evaluates emerging technologies, tools, and cloud capabilities
• Drives adoption of automation, analytics, and artificial intelligence within the scope of cybersecurity and IT operations, ensuring compliance with ethical and legal standards
• Other duties as required

Supervisory Responsibilities:

• Oversees and manages all technology activities and staff

Qualifications, Knowledge, Skills, and Abilities:

Education:

• High School Diploma or GED, required
• Annual 40 hours of continuous learning, (may include professional memberships, forums, lunch and learns, roundtables, online training courses, and maintaining certifications), required

Experience:

• Five (5) or more years of relevant experience, required

License/Certifications:

• Certifications that address project management, security and risk management, cloud security, operations, assessments and audits, and organizational security, preferred

Other Knowledge, Skills, and Abilities:

• Knowledge of FedRAMP, NIST SP 800-53, NIST SP 800-171, NIST CSF, Cybersecurity Maturity Model Certification (CMMC
• Knowledge of how technology needs are translated, tracked, and prioritized across the enterprise
• Ability to ensure security practices are followed throughout the acquisition process
• Knowledge of controls related to the use, processing, storage, and transmission of data
• Skill to effectively communicate, plan, and organize, to drive execution and accountability
• Skill to be a self-starter with a sense of responsibility, urgency, and ownership
• Demonstrates an executive presence and presentation skills to effectively influence upward decision-making
• Ability to proactively resolve problems and deliver results
• Knowledge of strategic planning and operational management
• Strong leadership and team management skills
• Excellent problem-solving and decision-making abilities
• Knowledge of cloud, network, and system administration
• Ability to provide direction to ensure the team has a clear understanding of timelines, risks, and roles/responsibilities

About Us

Join us at BDO, where you will find more than a career, you'll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions.

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities
• BDO Total Rewards that encompass so much more than traditional "benefits." Click here to find out more!

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets

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