IT Operations Manager

About Us
Since 1983, Coastal Specialty Forest Products has proudly served retail lumber yards with the highest quality specialty building products. Founded in Manchester, NH, our mission has always been to provide premium products, delivered quickly and at a fair price - a philosophy that remains at the core of everything we do.

With a strong legacy of success and brand recognition, Coastal is poised for continued growth. As part of this exciting next chapter, we are seeking a dedicated and strategic IT Operations Manager to join our team.

Position Overview
As our IT Operations Manager, you will play a critical role in shaping and supporting the technological infrastructure that powers our business. You will lead efforts to enhance operational efficiency, align IT initiatives with business goals, and ensure the security, stability, and scalability of our systems. This is a unique opportunity to drive meaningful impact at a company where innovation and continuous improvement are valued.

Our Employee Benefits Include:

• Paid time off to ensure work-life balance - 120 hours PTO on day #1!
• Comprehensive medical, dental, and vision benefits
• Retirement Savings Plan-401(K) with company match program
• Company-paid holidays
• Employee discount program on products

Key Responsibilities

• Identify and proactively mitigate operational risks across the IT landscape.
• Evaluate and implement emerging technologies that leverage process automation and improve organizational effectiveness and efficiencies.
• Manage relationships with external IT vendors and consultants, including software engineering partners.
• Develop, implement, and maintain IT policies and best practices, with a strong focus on cybersecurity.
• Oversee all phases of IT-related projects, including system updates, upgrades, and scheduled outages.
• Ensure business continuity and asset preservation through robust disaster recovery and backup procedures.
• Document IT processes and procedures to support consistency and transparency.
• Maintain compliance with regulatory requirements and lead technology security initiatives.
• Oversee daily IT operations, ensuring the smooth functioning of all systems and networks.
• Contribute to the planning and development of IT team growth and staffing strategies.
• Stay current with industry trends through continued education, webinars, and professional development.
• Represent Coastal in a professional and collaborative manner in all interactions.
• Provide cross-departmental support and participate in special projects as needed.

Qualifications & Experience

• Bachelor's degree in Information Technology or a related field
• 5-7 years of relevant professional IT experience
• Strong technical knowledge of network and server operating systems
• Proficiency in Microsoft Office Suite, including SharePoint and OneDrive
• Demonstrated experience in IT project management and process improvement
• Understanding of IT infrastructure, security practices, and compliance standards
• Exceptional organizational, communication, and time management skills
• Proven ability to think critically and make sound decisions
• Team-oriented mindset with the ability to thrive in a fast-paced environment
• Authorized to work in the United States

Physical & Work Environment Requirements

• Ability to remain seated for extended periods
• Flexibility to occasionally work early mornings, evenings, holidays, or weekends as needed

Job Location: Located at our Bow, NH headquarters, this role is fully on-site-because we believe the best work happens when we're together, sharing ideas and supporting one another.

Working at Coastal also gives you access to additional perks such as:

• Access to on-site Gym and Golf Simulator
• Enjoy employee our discount program on products
• Product training and professional development opportunities

Join Our Team!
If you're a forward-thinking IT professional who enjoys problem-solving and thrives in a dynamic environment, we would love to hear from you.