Global Brand Manager - Guest Experience Hotel Indigo
Apply NowCompany: IHG Hotels & Resorts
Location: Atlanta, GA 30349
Description:
Job Description
We are looking for a dynamic Global Brand Manager to join the Hotel Indigo Brand Team. This role offers the chance to manage the global implementation of the Hotel Indigo brand strategy, plans, and standards, with a key focus on the delivery and execution in the Americas region. You will be instrumental in ensuring brand consistency and maintaining our competitive edge, whilst designing and delivering exceptional guest experiences that directly impact guest satisfaction, elevate brand performance, and fuel growth for this premium lifestyle brand. This role requires an independent yet creative and striving mindset with excellent communication and organization skills and excellent internal and external stakeholder relationships.
Your day to day
What we need from you
Location - Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.
The salary range for this role is $58,844 to $125,000 This role is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
#LI-AA1
About Us
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
We are looking for a dynamic Global Brand Manager to join the Hotel Indigo Brand Team. This role offers the chance to manage the global implementation of the Hotel Indigo brand strategy, plans, and standards, with a key focus on the delivery and execution in the Americas region. You will be instrumental in ensuring brand consistency and maintaining our competitive edge, whilst designing and delivering exceptional guest experiences that directly impact guest satisfaction, elevate brand performance, and fuel growth for this premium lifestyle brand. This role requires an independent yet creative and striving mindset with excellent communication and organization skills and excellent internal and external stakeholder relationships.
Your day to day
- Manages the design and delivery of guest experience enhancements and future innovation. Champions the brand guest experience implementation for Hotel Indigo including delivery and refinement of key brand led hallmarks & initiatives based on monitoring of performance and quality evaluation outputs.
- Works with key stakeholders to define, design and execute enhancements to the brands service proposition and online service modules informed by consumer and commercial insights.
- Works with brand standards team, brand team and wider global stakeholders to support the evolution of brand standards for Hotel Indigo
- Supports Director, Global Guest Experience to develop the guest experience strategy for the brand.
- Inputs and supports the development and implementation of operational tactics that will drive performance in the areas of Guest Experience, Service, inc. Food & Beverage, Training, Quality etc. Supports and partners with IHG Operations, NHOP, functional and hotel leadership teams to ensure smooth and seamless openings.
- Leads and manages the Hotel Leadership Brand Engagement Plan and Comms Calendar
What we need from you
- Bachelor's or Master's Degree in Marketing, Hospitality, or a relevant field of work or an equivalent combination of education and work-related experience.
- Ideally minimum 5 years' experience in brand marketing or marketing experience in dynamic service / consumer led organization for a lifestyle brand
- Creative and analytical thinking with the ability to consider the wider business environment
Location - Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.
The salary range for this role is $58,844 to $125,000 This role is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
#LI-AA1
About Us
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.