DIRECTOR OF CLINICAL OPERATIONS

Position Purpose

The Director of Clinical Operations leads CFR's clinical infrastructure and practice management systems to ensure high-quality experience for both clinicians and clients. This role oversees client intake systems, supervises Office Directors and the Client Care Team, maintains CFR's office facilities, and manages clinician hiring and onboarding. With an eye toward strategic growth and operational excellence, this position plays a vital role in CFR's clinical leadership.

Key Functions and Responsibilities

Clinical Operations Leadership & Infrastructure

• Supervise the Client Care Team, including oversight of intake workflows and service conversion success.
• Directly supervise and support Office Directors (ODs) across all CFR locations; lead monthly OD team meetings.
• Directly supervise the Associate Director of Clinical Standards to ensure compliance with ethical, legal, and documentation requirements across CFR.
• Oversee practice operations across offices, ensuring systems are consistent and supportive of quality care.
• Guide sliding scale fee structure implementation and annual clinician/client communication updates.
• Collaborate with the Chief Clinical Officer and CFO on office leasing decisions and facilities standards.
• Partner with the Associate Director of Clinical Standards to streamline intake and clinical systems.

Clinician Recruitment, Staffing, & Onboarding

• Strategically assess staffing needs and develop job descriptions for new clinical hires.
• Lead clinician recruitment and interviews, prioritizing diversity and mission alignment.
• Coordinate onboarding of new clinicians, ensuring connection to CFR's systems and values.
• Assign internal and external supervisors to pre-licensed clinicians.
• Collaborate with HR and finance to manage supervision pay systems and onboarding documentation.

Program and Team Support

• Provide operational mentorship and act as the primary liaison for clinician feedback related to office and scheduling needs.
• Identify systems or technology enhancements that improve clinical efficiency.
• Participate in special projects that enhance clinical operations, such as telehealth improvements or office consolidation.

Clinical Contribution

• Maintain a part-time caseload (minimum 5 clients/week or 22/month) to remain clinically engaged and is subject to the PART-TIME THERAPIST job description and compensation plan (SEE BELOW).
• Participate in peer review and clinical community events.

Required Qualifications

• Advanced degree in Marriage and Family Therapy or related mental health field.
• Licensure in relevant discipline (LMFT, LCSW, LPC, etc.) preferred
• 7+ years of clinical experience; 3+ years in clinical operations or supervision.

Qualities Sought

• Strong leadership and team-building capabilities.
• Operational savvy and a systems-oriented mindset.
• Commitment to CFR's mission of clinical accessibility and excellence.

Working Conditions and Environment

This position is hybrid, with a combination of remote work and in-person meetings at CFR office locations as needed.

Physical Requirements

The position requires repetitive motion, such as standing, walking, sitting and bending. Light lifting, up to 20 pounds, may be required.

CLINICAL REQUIREMENT SUBJECT TO THE PART-TIME THERAPIST JOB DESCRIPTION:

Part-time therapists at Council for Relationships are W-2, fee-for-service employees. They are highly skilled clinicians who provide exceptional clinical care, complete all documentation and administrative duties, and engage in their own caseload-building and marketing. They are expected to maintain a minimum caseload of 8 clients but are welcome to see more than that. The position is flexible, and therapists are able to set their own schedules and rates. Therapists report to their Office Director and the Director of Clinical Operations.

RESPONSIBILITIES:

• Conduct high-quality therapy in a manner that is ethical, in conformity with established professional standards, in compliance with HIPAA regulations, and accountable and accessible to peer review.
• Follow Council clinical policies, procedures, and protocols.
• Utilize Council's practice management software system.
• Maintain the highest standards of professional practice, including completing client case files in a timely manner and respecting client confidentiality.
• Attend group clinical supervision.
• Attend monthly all staff meetings as schedule allows.
• Attend monthly clinical specialty group meetings as schedule allows.
• Meet monthly clinical productivity requirements.
• Maintain an updated profile on the Council website.
• Submit writing for Council internal and external communications/marketing pieces.

COMPENSATION:

Therapists are paid a variable percentage (50%-65%) of the fees they charge.