Sr Global Strategic Account Manager
Apply NowCompany: Ichor Holdings
Location: Austin, TX 78745
Description:
Job Description
Account Development/Sales - thoroughly understand customers' needs and provide solutions; lead others in how to meet customer expectations. Works closely with Sales Managers, Engineering and Operations to develop strategies that result in customer penetration and sales growth. Make sales trips to customer sites as needed to establish new accounts and maintain current accounts. Maintains constant communication lines with the customer and stakeholders; maintain good customer relationships at all levels within the customer organization, meets and exceeds bookings/sales goals as agreed upon with Sales Management.
Proposal Generation - communicates proposal information to all stakeholders and assemblies' teams as needed to jointly develop quotes for manufacturing times and materials. Reviews the project with the Operations teams to assure that processes and materials proposed are appropriate; typically involves the needed stakeholders (Engineering, Estimating, Sales Management, etc.) in the cost and price review process. Works with materials management to determine lead-time and capacity.
Contract Review/negotiation - Develops strategies for pricing and terms, consults Sales Management, CEO/President, Operations Management. Negotiate terms and conditions as required. Manages customer changes (ECN) and pursues change claims in a manner that does not impact relationships.
Project Execution - Manages ongoing programs through completion by monitoring status on a daily basis and involving the appropriate people in the organization to aid in the process; holds in-plant meetings with support functions to communicate project direction and status; involves Manufacturing Engineers and/or a project team to process the project; provides leadership in pursuing continuous improvement and reduction. Supports the manufacturing and engineering departments by clarifying questions on specifications; Collaborates with experts to solve problems on projects to ensure customer satisfaction; continually interfaces with customer regarding schedules, changes, problems and pricing. Reviews job closing and approves billing; follows up on customer receipt of project, customer satisfaction and payment for customer; supports accounting in resolving invoice/payment problems.
Strategic Focus/Planning - Actively participates in the strategic planning process; is focused on future customer need and initiates potential research and development projects to gain competitive advantage and fuel business growth; provides accurate bookings/sales forecast to assist in asset and budget management
Other - Keeps current with new methods of manufacturing, business systems, and new technology; has a focus of self-development through continued training and education. Participating in special projects or activities, carries out special duties and responsibilities as assigned.
Desired Knowledge, Skills, and Abilities
Microsoft Office products and estimating software
Strong attention to detail
High energy, ability to seek out information and quickly build external and internal relationships
Ability to prioritize and multi-task with a sense of urgency in extremely fast paced work environment with tight deadlines
Demonstrated ability to manage project teams
Demonstrative effective presentation skills
Sustained record of profitability on complex machined parts/assemblies
Desired Education, Certifications and Experience
College degree in business or technical field, or equivalent experience
8-10 years of professional Sales and Account Management Experience within the Semiconductor OEM Equipment space
Proven track record of meeting or exceeding sales targets
Ability to interpret technical drawings and learn product/applications
Account Development/Sales - thoroughly understand customers' needs and provide solutions; lead others in how to meet customer expectations. Works closely with Sales Managers, Engineering and Operations to develop strategies that result in customer penetration and sales growth. Make sales trips to customer sites as needed to establish new accounts and maintain current accounts. Maintains constant communication lines with the customer and stakeholders; maintain good customer relationships at all levels within the customer organization, meets and exceeds bookings/sales goals as agreed upon with Sales Management.
Proposal Generation - communicates proposal information to all stakeholders and assemblies' teams as needed to jointly develop quotes for manufacturing times and materials. Reviews the project with the Operations teams to assure that processes and materials proposed are appropriate; typically involves the needed stakeholders (Engineering, Estimating, Sales Management, etc.) in the cost and price review process. Works with materials management to determine lead-time and capacity.
Contract Review/negotiation - Develops strategies for pricing and terms, consults Sales Management, CEO/President, Operations Management. Negotiate terms and conditions as required. Manages customer changes (ECN) and pursues change claims in a manner that does not impact relationships.
Project Execution - Manages ongoing programs through completion by monitoring status on a daily basis and involving the appropriate people in the organization to aid in the process; holds in-plant meetings with support functions to communicate project direction and status; involves Manufacturing Engineers and/or a project team to process the project; provides leadership in pursuing continuous improvement and reduction. Supports the manufacturing and engineering departments by clarifying questions on specifications; Collaborates with experts to solve problems on projects to ensure customer satisfaction; continually interfaces with customer regarding schedules, changes, problems and pricing. Reviews job closing and approves billing; follows up on customer receipt of project, customer satisfaction and payment for customer; supports accounting in resolving invoice/payment problems.
Strategic Focus/Planning - Actively participates in the strategic planning process; is focused on future customer need and initiates potential research and development projects to gain competitive advantage and fuel business growth; provides accurate bookings/sales forecast to assist in asset and budget management
Other - Keeps current with new methods of manufacturing, business systems, and new technology; has a focus of self-development through continued training and education. Participating in special projects or activities, carries out special duties and responsibilities as assigned.
Desired Knowledge, Skills, and Abilities
Microsoft Office products and estimating software
Strong attention to detail
High energy, ability to seek out information and quickly build external and internal relationships
Ability to prioritize and multi-task with a sense of urgency in extremely fast paced work environment with tight deadlines
Demonstrated ability to manage project teams
Demonstrative effective presentation skills
Sustained record of profitability on complex machined parts/assemblies
Desired Education, Certifications and Experience
College degree in business or technical field, or equivalent experience
8-10 years of professional Sales and Account Management Experience within the Semiconductor OEM Equipment space
Proven track record of meeting or exceeding sales targets
Ability to interpret technical drawings and learn product/applications