Director of Human Resources

Reports to: Chief Creative Officer

Classification: Full-time Exempt

Supervisory Responsibilities: Yes

Position Mission

Partner with the Senior Leadership Team to foster a culture of high performance and absolute commitment to customer service, our mission, and the Homewise Way. Attract and retain top talent for all positions while ensuring the organization's compliance with employment law.

Essential Duties and Responsibilities

Talent acquisition:

• Collaborate with a recruiter to develop the organization's talent strategy, particularly as it relates to current and future talent needs, recruiting, retention of top talent, and succession planning.
• Collaborate with a recruiter to manage the talent acquisition process (the WHO Hiring Process), which may include recruitment, interviewing, and hiring of qualified job applicants, for all positions including managerial, exempt, and professional roles.
• Collaborate with departmental managers to understand skills and competencies required for openings.

Talent retention:

• Ensure effective immediate and first-year onboarding processes, including preparing for, welcoming, training, and supporting new team members.
• Manage the ongoing mid-year and annual review process.
• Participate in developing department goals, objectives, and systems.
• Oversee the management of employee status change requests.
• Oversee the planning of employee engagement activities.
• Support managers who may need to conduct unscheduled performance reviews and performance improvement plans with employees who are not meeting performance expectations.
• Manage content on employee intranet "homepage" to deliver timely and relevant communication to staff.

Policies and processes:

• Maintain confidential, accurate and up-to-date human resource files, records, and documentation.
• Recommend new approaches, policies, and procedures to continually improve efficiency of the department and organization.
• Assist in the development and implementation of personnel policies and procedures; assist with maintaining the employee handbook and annual updates.
• Maintain compliance with federal, state, and local employment laws and regulations and recommended best practices; review policies and practices to maintain compliance.
• Successfully create and update HR statistics for use by executive management.
• Collaborate with other staff to ensure cohesiveness across team and organization in hiring, file creation and more.

Personnel Issues:

• Provide support and guidance to staff when complex, specialized, and sensitive questions and issues arise.
• Collaborate with supervisors to mitigate personnel issues that arise within the organization.

Expected Outcomes

• Manage the entire Mid-Year and Annual performance evaluation process in a timely manner.
• Complete Employee Status Changes in all applicable systems within 5 business days of receiving request and communicate effectively with those involved.
• Develop and communicate the HR calendar of employee engagement activities throughout the organization.
• Develop annual HR process calendar.
• Ensure all open positions are posted within 2 days of receipt from the hiring manager.

Competencies

• Customer service. Extremely responsive to internal and external customer requests; exceeding customers' expectations.
• Ability to hire "A" players. Recruit, attract, develop, and retain top talent for Homewise.
• Results Oriented. Prioritizes and aligns work of self and others with a results-oriented focus on achieving business goals and objectives.
• Honesty/Integrity. Does not cut corners ethically. Earns trust and maintains confidence. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
• Collaboration. Builds relationships and rapport throughout the organization by inviting and participating in collaborative team building.
• Communication skills. Able to clearly and simply present complex or conceptual issues - both orally and written.
• Flexibility and adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
• Openness to criticism and ideas. Often solicits feedback and reacts calmly to criticism or negative feedback. Ability to deal with brutal facts, unpleasant news, and difficult situations. Is honest with others and expect others to be honest with you.
• High standards. Expect personal performance and team performance to be nothing short of the best.
• Listening skills. Lets others speak and seeks to understand their viewpoints. Listens to understand.
• Organization and planning. Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
• Work independently. Ability to work independently with little or no supervision.

Requirements

Education and Experience

• Bachelor's degree or equivalent preferred.
• Minimum 10 years of experience in the Human Resources field.
• Minimum 5 years in a leadership position.
• PHR or SHRM-CP desired.

Work Schedule

• Ability to travel as needed.
• Availability to work flexible hours, including evenings or weekends, as needed.

Physical Requirements.

• This is largely a sedentary role.
• Must be able to occasionally lift objects up to 20 pounds.