Senior Manager

JOB SUMMARY:

• This role will be responsible for day-to-day operations of multiple site locations in Customer warehouses and ensuring operational excellence.

SUPERVISORY RESPONSIBILITIES:

• Multi-site leadership and managing and holding teams accountable for KPI success measures.
• Manage P&L reviews with all assigned sites.
• Manage and direct reporting group to ensure Customer Service exceeds Capstone Logistics and Partner Expectations.
• Conduct business reviews with key customers on a monthly/quarterly basis that creates continuous process improvement and enhances a value-add relationship.
• Develop, maintain and monitor annual operating budget for each designated reporting group.

ESSENTIAL FUNCTIONS:

Responsibilities:

• Responsible for building and maintaining a mutually beneficial relationship with partner at multiple sites
• Responsible for setting and maintaining quality and productivity standards in accordance with Capstone Logistics corporate policy and metrics
• Execute safe and payment processing in line with Capstone Logistics standard policies and expectations
• Create an environment of continuous improvement, where processes and procedures may be modified or improved to continue to drive safety, quality and productivity
• Maintain an atmosphere with open lines of communication between production associates and site management
• Constantly seek new opportunities to increase additional services performed at the site for our Partner
• Conduct weekly P&L reviews with all assigned sites.
• Improve site load capture percentage by seeking out additional carriers and vendors not being unloaded by Capstone Logistics
• Comply with all administrative reporting and financial policies and procedures
• Coach, train, and develop Associates through training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance-based feedback
• Ensure a culture of safety throughout the local site by following all safety policies and procedures - monitor warehouse safety, physical security and operational metrics on a daily, weekly and monthly basis
• Assigns tasks to associates in a fair and equitable manner
• Manage all aspects of associate relations to include, but not limited to, associate interviewing, hiring, coaching, counseling, disciplinary actions, conflict resolution, time off, training, and development
• Perform Human Resources and Payroll functions in compliance with Capstone Logistics policies and procedures as well as applicable Federal and State Laws and Regulations

*Performs Additional Responsibilities As Assigned*

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QUALIFICATIONS:

Education and/or experience:

• BS/BA Degree or associate's degree and/or equivalent work experience required. A college degree is preferred.
• A college degree in business/logistics/industrial engineering is strongly preferred.
• Minimum of five to seven years of high-volume warehouse / customer environments.
• Warehousing, Logistics, Supply Chain or Third-Party experience preferred.
• Two to four years of experience managing others.
• Two to four years of experience in hiring and training new associates.

Knowledge, skills and abilities:

• Ability to quickly and appropriately react to situations in the warehouse environment; prioritize time and resources to provide resolution
• Communicate effectively, clearly and concisely with all audiences
• Ability to listen carefully to input and feedback and adapt return feedback to fit audience
• Self-motivated self and motivates others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency; delegates appropriately
• Strong working knowledge of Excel, Word, Outlook and PowerPoint
• Proven experience in providing high levels of customer service to internal and external customers
• Strong organization and prioritizing skills

Physical requirements:

• Stand for periods in excess of four consecutive hours in a warehouse environment (concrete flooring and changing temperatures)
• Walking throughout warehouse during shift
• Ability to safely operate material handling equipment as needed
• Lift 30 pounds repetitively
• Demonstrate various safety procedures such as proper lifting techniques
• Instruct associates in proper methods of unload process