Product Service Engineer

Career Area:
Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

A Product Service Engineer for Electric Rope Shovels in the Caterpillar Global Mining product portfolio will quickly develop a thorough and comprehensive familiarity with all aspects of these enormous machines in mining applications. Weighing 1.7 million pounds, these products are employed as the primary tool for moving earth in mines of all types around the world. Through direct, hands-on work and supervision of assembly, commissioning, maintenance, and operation of this machinery a successful Product Service Engineer will interface with people of all educational levels from apprentice tradesman to senior engineers and both customer and corporate management. To develop this expertise a Product Service Engineer should expect to travel internationally up to 50% of each year to experience the entire 20+ year life cycle of this machinery across our global market.

What You Will Do:

• Provide technical direction, guidance and support to field service engineers, Dealers, and customers for the assembly, commissioning, and service of Electric Rope Shovels. This includes answering technical questions, reporting issues, etc.
• Coordinate and oversee mechanical changeouts, modifications, retrofits, major outages, machine audits, etc. as needed.
• Promote the resolution of field problems by investigating, analyzing, and working with engineering, manufacturing, purchasing, and other departments as required.
• Promote technical communications by coordinating service magazines, service letters, etc. to assist customers and other departments in solving and avoiding problems and to advise of improvements.
• Provides input to NPI (New Product Introduction) and CPI (Continuous Product Improvement) teams for the setting of serviceability, reliability, and durability goals and pilot test program.
• Provides technical product support to dealer personnel, subsidiary service groups, marketing units, design engineers, technical information division, test and evaluation, etc.
• Assist sales, engineering, etc. with the development of training programs, presentations, maintenance manuals, spare parts lists, and other projects that require field service expertise and product support.
• As necessary, travel to the field to improve communications with customers and dealer product support personnel, gather information, resolve unique and/or troublesome problems, provide training for customers and field personnel, etc.

Education requirement:

• Bachelor's degree; in lieu of a degree, demonstrate equivalent knowledge through professional expertise

What skills you will have:

Service Excellence:

• Working knowledge of troubleshooting mechanical systems.
• Working knowledge of collaborating with customers to resolve mechanical issues.
• Working knowledge of service, service engineering, or product support related areas

Effective Communications:

• Expert in writing reports that clearly define issues and resolutions.
• Working knowledge of delivering mechanical training to customers.
• Ability to communicate well downward, upward, and outward.
• Ability to communicate with the CPI (Continuous Product Improvement) and NPI (New Product Introduction) teams to help improve our existing models and develop the best new models.

Technical Excellence:

• Basic understanding of gearing, automatic lubrication systems, shaft alignments, and heavy equipment assembling.
• Ability to engage appropriate subject matter resources to effectively resolve technical issues.
• Ability to provide effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.
• Ability to understand the mechanical, structural, and electrical interactions across various machine platforms

Additional Information:

The location for this position is Tucson, AZ, South Milwaukee, WI

Domestic relocation assistance is available for this position.

Visa sponsorship is NOT available with this position.

This position may require 50% domestic/international travel

**You could be traveling for up to three months at a time

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary
• Annual incentive bonus plan*
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• 401k savings plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Life Insurance
• Paid parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

#LI

Summary Pay Range:
$110,520.00 - $165,840.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:
April 22, 2025 - May 6, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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