Manager, Maintenance Response
Apply NowCompany: Greater Toronto Airports Authority
Location: Toronto, ON M4E 3Y1
Description:
Toronto Pearson is transforming. Now's the time for your career to fly.
The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada's leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.
What's in it for you?
What can you expect from this position?
Reporting to the Associate Director, Terminal Infrastructure, the Manager, Maintenance Response leads the Management of all Specialty systems (Passenger Boarding Bridges & Baggage Handling Systems) to ensure the systems are available and operate at efficient standards by ensuring that response to maintenance calls and repairs meets all expectations set out by the customer. In this role, you will be responsible for the GTAA's service level standards to establish levels of operating performance. This role is highly collaborative and requires strong decision-making skills that demonstrate a desire to deliver operational excellence. You will have strong conflict resolution and interpersonal skills that allow you to thrive in this fast paced environment.
As Manager, Maintenance Response, you will:
This is the role for you, if you have:
The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive
The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada's leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.
What's in it for you?
- An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community
- Comprehensive and highly competitive healthcare and benefit coverage including retirement plans with company match
- A collaborative work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program
What can you expect from this position?
Reporting to the Associate Director, Terminal Infrastructure, the Manager, Maintenance Response leads the Management of all Specialty systems (Passenger Boarding Bridges & Baggage Handling Systems) to ensure the systems are available and operate at efficient standards by ensuring that response to maintenance calls and repairs meets all expectations set out by the customer. In this role, you will be responsible for the GTAA's service level standards to establish levels of operating performance. This role is highly collaborative and requires strong decision-making skills that demonstrate a desire to deliver operational excellence. You will have strong conflict resolution and interpersonal skills that allow you to thrive in this fast paced environment.
As Manager, Maintenance Response, you will:
- Lead the maintenance team for response to system outages and preventative maintenance tasks within the terminals aligned to the system work plan
- Plan, recruit, coach and mentor team to develop, support and emulate the values of the corporation
- Develop expectations of performance and standards of excellence, audit work performance, ensure compliance with Health and Safety policies and procedures
- Work with Human Resources, lead labour relations issues in a fair and consistent manner. Provide insight and participate in grievances and arbitration
- Resolve technical problems that may arise in relation to outages of the Terminal's Systems
- Review financial and other supporting data to the financial and team performance response activities
- Identify work program improvements and implement changes to achieve performance targets
- Support design and construction projects intended to expand and/or restore Terminal Systems
- Provide practical insight and facilitate the delivery of the Terminals System's Maintenance Program
- Be a customer centric Leader with respect to the Mission, Vision, Values and Beliefs
- Influence and lead by clearly defining what expectations and success looks like in order to develop a positive, balanced and safe work environment in accordance with all appropriate legislation and regulations
This is the role for you, if you have:
- Possess a Post-Secondary degree or diploma or minimum 5 years of combined equivalent work experience and education
- Minimum 4 years' experience working in a customer centric environment
- Minimum 4 years' experience in People Management (direct report or cross-functional) in a multi-disciplinary environment
- Minimum 4 years' experience in a maintenance environment working on mechanical electrically controlled equipment
- Experience working in a unionized environment will be considered an asset
- Ability to obtain an Airport Vehicle Operating Permit (AVOP) within 60 days of securing the position
- Obtain and retain Transportation Security Clearance
The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive