IT Manager

We are looking for an IT Manager in Reston, Virginia. You will be responsible for building and managing a team of IT technicians to provide support and administration of user equipment for our office and remote users. This includes Mac, Windows, and some Linux devices, printers, wireless, and the administrative systems and services that support them. Ideal candidates will have a broad understanding of common technologies and the people skills needed to support their users.

What you'll do...

• Manage corporate users, accounts, and communications (AD, LDAP, Microsoft 365, Teams, Email)
• Provide onboarding and support of users of varying technical experience
• Manage file shares, printers, wireless networks, VPNs, and other corporate services
• Influence and implement security policy
• Build and manage MDM solutions for company and BYOD equipment
• Purchase and track IT equipment, including laptops, docks, monitors, and peripherals
• Develop and document processes and procedure for IT tasks and responsibilities

You'd be a great fit if meet the following...

• A high school diploma or equivalent
• At least 5 years of experience in IT support
• Experience managing Microsoft 365 services and users
• Experience supporting Mac and Windows workstations in a corporate environment
• Experience working with ticketing and helpdesk systems (Jira, Remedy, ServiceNow)
• Experience documenting processes and procedures, user guides, and network diagrams
• Strong organization skills and attention to detail
• Excellent communication skills, both on the phone and in person
• Have the physical ability to lift and move packages up to 50 lbs.

It would be even better if you had...

• At least 2 years of experience in IT Management
• Experience installing, upgrading, and managing Windows and Linux servers, including
  • Active Directory
  • WSUS
  • Jira
  • Confluence
  • Sharepoint
  • SnipeIT
  • VPNs
  • File and Print servers
  • NFS systems
• Experience making and modifying DNS entries
• Understanding of common networking concepts (CIDR, Ethernet standards, VLANs, and switch management)
• Understanding of virtualization platforms and hypervisors
• Experience managing or working with building facilities and contractors (HVAC, etc)
• A desire to improve and take ownership of tasks and systems

GRID Networks is committed to providing a work environment free from discrimination and harassment. Employment decisions at GRID Networks are based on an individual's capabilities and qualifications. All qualified applicants and employees receive consideration for employment, including protected veterans and individuals with disabilities.