Sr. Director, Infrastructure & Operations
Apply NowCompany: Grocery Outlet
Location: Emeryville, CA 94608
Description:
About Grocery Outlet
About the Team: Our Business Technology Team is a service-driven team of problem solvers who are passionate about empowering Grocery Outlet's mission through innovation and scalable technology solutions. Our purpose is to enable our stores and teams to thrive-by delivering timely, cost-effective, and business-aligned infrastructure and operations.
About the Role: As the Sr. Director, Infrastructure & Operations (I&O), you will lead a critical function within Business Technology (BT), accountable for our infrastructure strategy, platforms, service management, and operational excellence. You will bring a modern, transformational lens to Infrastructure & Operations-balancing reliability, scalability, and innovation to support Grocery Outlet's ongoing growth and evolving digital footprint. You will play a strategic role in shaping the future-state operating model, while mentoring teams and enabling key business outcomes across the enterprise. This is a unique opportunity to shape the foundation of Grocery Outlet's next-generation infrastructure-at a mission-driven, fast-growing company that values innovation, integrity, and fun. You'll be part of a collaborative, people-first team committed to making a real impact across business and in the communities we serve. The Sr. Director of Infrastructure & Operations will report to the SVP & CIO.
Responsibilities Include:
Strategic Leadership & Vision
Core Infrastructure & Operations
Innovation & Digital Transformation
People & Vendor Leadership
About The Pay:
About You:
You're not just an infrastructure expert, you are a visionary leader with a passion for operational excellence, technology innovation, and team development. You thrive in complex, fast-moving environments and have a track record of building and evolving I&O functions to deliver measurable business value.
Experience & Expertise
Leadership & Skills
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
- Our Mission: Touching lives for the better
- Our Vision: To be the first choice for bargain-minded consumers in the U.S.
- Our Values: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service
About the Team: Our Business Technology Team is a service-driven team of problem solvers who are passionate about empowering Grocery Outlet's mission through innovation and scalable technology solutions. Our purpose is to enable our stores and teams to thrive-by delivering timely, cost-effective, and business-aligned infrastructure and operations.
About the Role: As the Sr. Director, Infrastructure & Operations (I&O), you will lead a critical function within Business Technology (BT), accountable for our infrastructure strategy, platforms, service management, and operational excellence. You will bring a modern, transformational lens to Infrastructure & Operations-balancing reliability, scalability, and innovation to support Grocery Outlet's ongoing growth and evolving digital footprint. You will play a strategic role in shaping the future-state operating model, while mentoring teams and enabling key business outcomes across the enterprise. This is a unique opportunity to shape the foundation of Grocery Outlet's next-generation infrastructure-at a mission-driven, fast-growing company that values innovation, integrity, and fun. You'll be part of a collaborative, people-first team committed to making a real impact across business and in the communities we serve. The Sr. Director of Infrastructure & Operations will report to the SVP & CIO.
Responsibilities Include:
Strategic Leadership & Vision
- Define and drive the long-term vision and strategy for Infrastructure & Operations, aligned with enterprise goals and BT priorities.
- Champion the modernization of infrastructure through cloud adoption, automation, and InfraOps practices.
- Serve as a trusted advisor to business and technology leaders, translating needs into impactful solutions and roadmaps.
- Partner with the CIO and senior BT leadership to develop and execute the enterprise-wide technology strategy and ensuring the I&O strategy is fully aligned to deliver compelling business value.
Core Infrastructure & Operations
- Own end-to-end accountability for enterprise IT infrastructure, network, hosting, end-user computing, and associated operations.
- Ensure 99.99% uptime for critical infrastructure to support seamless customer and store operations.
- Drive the implementation and continuous improvement of ITSM and ITIL-aligned processes and toolsets.
- Oversee disaster recovery, business continuity, and operational risk mitigation efforts.
Innovation & Digital Transformation
- Introduce and integrate emerging technologies to create competitive advantage and enhance employee experience.
- Lead the evolution of Infrastructure & Operations toward an agile, product-aligned, and service-oriented delivery model.
- Collaborate with the Head of Information Security to embed security across Infrastructure & Operations strategies and solutions.
- Leverage data and performance metrics to continuously assess and improve services and capabilities.
People & Vendor Leadership
- Build and lead high-performing, cross-functional teams with a strong focus on coaching, development, and talent retention.
- Develop workforce strategies to support future-state capabilities, including cloud, automation, and platform engineering.
- Cultivate strong partnerships with key vendors to ensure strategic alignment and value delivery.
- Contribute to leadership development, recruiting, and diversity initiatives across the BT organization.
About The Pay:
- Base Salary Range: $175,000 - $210,000 Annually
- Annual Bonus Program
- Equity
- 401(k) Profit Sharing
- Medical, Dental, Vision & More!
About You:
You're not just an infrastructure expert, you are a visionary leader with a passion for operational excellence, technology innovation, and team development. You thrive in complex, fast-moving environments and have a track record of building and evolving I&O functions to deliver measurable business value.
Experience & Expertise
- 10+ years of progressive experience in IT infrastructure, operations, or enterprise technology environments.
- 3-5+ years in senior leadership roles with strategy, budgeting, and staffing responsibilities.
- Proven success leading large-scale infrastructure transformations and cloud adoption initiatives (AWS, Azure, Google).
- Deep understanding of ITSM, DevOps, automation, security, and platform operations.
- Experience with Agile methodologies and implementing scalable, modern operating models.
- Strong vendor management skills with experience overseeing complex, multi-partner ecosystems.
- Expertise in budget planning and financial management, including show back and/or chargeback models.
- Familiarity with regulatory and compliance frameworks and how Infrastructure & Operations capabilities support them
Leadership & Skills
- Exceptional leadership skills with the ability to inspire, develop, and mobilize cross-functional teams.
- Strong communication and influencing skills, with the ability to engage technical and non-technical stakeholders alike.
- Analytical thinker with the ability to connect dots across business and technology contexts.
- High integrity, strong work ethic, and commitment to continuous learning.
- Entrepreneurial mindset with a bias for action and ownership.
To learn about how we collect, use and secure your personal information. Click here to see our privacy policy.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.