TECHNICAL ASSISTANCE UNIT MANAGER

Job Requisition ID: 45417

Opening Date: 04/24/2025
Closing Date: 05/07/2025
Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Health and Human Services
Bilingual Option: None
Salary: Anticipated Salary: $8,834 - $10,834 per month ($106,008 - $130,008 per year)
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Supervisory Exclusion from RC063 Collective Bargaining Coverage

****************A RESUME IS REQUIRED FOR THIS JOB POSTING****************

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Posting Identification Number 45417

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Human Services (DHS) Division of Developmental Disabilities (DDD) is seeking to hire an energetic and detail-oriented Manager to oversee the operations of the Technical Assistance Unit within the Bureau of Community Services and Programs. The Manager is responsible for assisting customers statewide with resolving their questions, concerns, and/or issues regarding Developmental Disabilities delivery in a professional, respectful, positive, and culturally sensitive manner. Taking a holistic approach to this role, the Manager will be expected to engage staff, individuals, families, guardians, advocates, and stakeholders regarding Developmental Disabilities service delivery to promote DHS and DDD's commitment to racial and social justice, culturally sensitive services, inclusion, and diversity. Additionally, the Manager will analyze the efficiency and effectiveness of the Unit's policies and procedures, providing recommendations for continued quality improvement. The Division of Developmental Disabilities is one of six divisions within the Illinois Department of Human Services.

Essential Functions

• Serves as Technical Assistance Unit Manager.
• Directs, develops, and controls routine and ad hoc quality assurance activities.
• Serves as full-line supervisor.
• Travels extensively, including overnight stays, to represent the Division Deputy Director at meetings, conference, retreats, and/or other forums (internal and external to Department of Human Services (DHS).
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years college.
• Requires three (3) years of progressively responsible administrative experience in health or human services organization.

Preferred Qualifications

• Three (3) years of professional experience resolving questions, issues, and concerns of stakeholders and/or customers in a professional, respectful, positive, and culturally sensitive manner.
• Three (3) years of professional experience managing multiple projects or tasks simultaneously with accuracy and attention to detail, mitigating challenges or delays as they arise, communicating effectively and accurately about challenges, and meeting project deadlines.
• Three (3) years of professional experience in conducting performance management and continuous quality improvement activities for a public or private business organization to analyze and evaluate efficiency and effectiveness, generate corresponding tracking systems, statistical and/or written reports, and recommend quality assurance changes because of those activities.
• Three (3) years of professional experience communicating clearly and effectively, orally and in writing, with small and large stakeholder audiences.
• Three (3) years of professional experience planning, controlling, and implementing trainings, events, and retreats for a public or private organization.
• Three (3) years of professional experience working with state and federal requirements, service delivery objectives and goals, program activities, and operational systems of a public or private organization.
• Three (3) years of professional supervisory experience assigning work, providing guidance and feedback to subordinates, training and developing staff, recommending discipline, and preparing and signing performance evaluations.
• Two (2) years of professional experience working with individuals with Developmental Disabilities.
• One (1) year demonstrating commitment to racial and social justice, culturally sensitive services, inclusion, and diversity in a professional setting.
• One (1) year of experience in Microsoft Office Suite 365 (e.g., Word, Outlook, PowerPoint Presentation, Excel, Access, OneNote, Publisher, Visio, SharePoint and Teams), and in Adobe Acrobat Pro, graphs, charts and two-dimensional.

Conditions of Employment

• Requires the ability to travel extensively, including overnight stays.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch
Work Location: 401 S Clinton St, Chicago, Illinois, 60607

Division of Developmental Disabilities

Bureau of Community Services

Technical Assistance
Agency Contact: DHS.HiringUnit@illinois.gov
Posting Group: Leadership & Management; Social Services

About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
  
  • Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

APPLICATION INSTRUCTIONS

Use the "Apply" button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com