Project Services - Senior Project Services Specialist
Apply NowCompany: F12.net
Location: Toronto, ON M4E 3Y1
Description:
Who We Are:
F12 was built by uniting IT consulting firms from across Canada around a common vision - to combat risk and complexity by continuously crafting business technology platforms that empower business leaders to focus and thrive. We aim to elevate IT conversations (from ingredients to outcomes) and deliver fully designed solutions where there are no bad options.
General Description:
Look no further if you seek the fast lane into an IT career or wish to supercharge your professional development. You will collaborate with a diverse team and gain exposure to technology services in scores of businesses; your resume will become rich with experience and accomplishments. F12 is on a mission to elevate our employees. We are doing this by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders and their teams. We value humble service, self-improvement, hard work, and we are looking for like-minded-minded individuals to join us on our journey.
The Position: Reporting to the Project Services Manager, the Sr. Project Services Specialist serves as the expert resource for the Project Team. This individual will be the final stop in the escalation path, acting as the "be-all" and "end-all" for various technologies and troubleshooting. This individual will be an active participant in project scope and will receive scheduled escalations and provide client support while maintaining system documentation for grand scope projects.
The Sr. Project Services Specialist will act as the technical Subject Matter Expert (SME), working on assigned tasks within the project and ensuring they are completed on time and to the highest standard. This individual will embody a high sense of urgency, adapting to dynamic environments and delivering a "wow" experience to end users during each interaction. Exception interpersonal skills, patience and level-headedness will be critical as the Sr. Project Services Specialist will be highly trusted to handle challenging tasks and navigate complex situations with professionalism and tact.
Responsibilities:
Requirements:
What You Can Expect from Us: We take pride in our forward-thinking, dynamic culture that champions diversity and inclusivity and fosters a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we've got your back. Here are some of the components of our total rewards plan:
Our Equal Opportunity Commitment:
Benefits:
F12 was built by uniting IT consulting firms from across Canada around a common vision - to combat risk and complexity by continuously crafting business technology platforms that empower business leaders to focus and thrive. We aim to elevate IT conversations (from ingredients to outcomes) and deliver fully designed solutions where there are no bad options.
General Description:
Look no further if you seek the fast lane into an IT career or wish to supercharge your professional development. You will collaborate with a diverse team and gain exposure to technology services in scores of businesses; your resume will become rich with experience and accomplishments. F12 is on a mission to elevate our employees. We are doing this by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders and their teams. We value humble service, self-improvement, hard work, and we are looking for like-minded-minded individuals to join us on our journey.
The Position: Reporting to the Project Services Manager, the Sr. Project Services Specialist serves as the expert resource for the Project Team. This individual will be the final stop in the escalation path, acting as the "be-all" and "end-all" for various technologies and troubleshooting. This individual will be an active participant in project scope and will receive scheduled escalations and provide client support while maintaining system documentation for grand scope projects.
The Sr. Project Services Specialist will act as the technical Subject Matter Expert (SME), working on assigned tasks within the project and ensuring they are completed on time and to the highest standard. This individual will embody a high sense of urgency, adapting to dynamic environments and delivering a "wow" experience to end users during each interaction. Exception interpersonal skills, patience and level-headedness will be critical as the Sr. Project Services Specialist will be highly trusted to handle challenging tasks and navigate complex situations with professionalism and tact.
Responsibilities:
- Act as a senior resource to complete escalated tickets from other team members.
- Manage major projects and onboard new clients, which involves thoroughly understanding client's environment and being responsible for network and system devices
- Participate in project scoping, handle scheduled escalation and provide client support while maintain system document for large-scale projects
- Create and innovate new technical methods of deploying solutions
- Sound knowledge in a different technologies such as PowerShell and other associated scripting language
- Provide clear documentation and proactively monitor all devices and users during Project delivery to ensure client expectations are not just met, they're exceeded
- Proactively assist with training of existing and new technicians and on solutions to mentor the team in order to reduce escalation over time
- Other related tasks related to larger and more complex projects
Requirements:
- Minimum 5-years IT help desk/support experience
- Minimum 3-years IT infrastructure projects
- Completion of multiple professionally recognized certifications (PowerShell, Server, Networking, AWS, Azure, SAP, Cloud, Scripting, Office 365, etc.)
- Strong knowledge of RDS Environments; The ability to set up a Microsoft RDS farm.
- Strong Firewall configuration experience.
- VLAN / QoS experience
- Strong knowledge of MS Office applications; Office 365 support experience
- Advanced trouble shooting ability and analysis.
- Ability to take a technical lead with projects.
- Strong understanding of virtualization technologies
- Experience managing and supporting 3rd party cloud services.
- Desire to help grow and mentor the team.
- A valid driver's license.
What You Can Expect from Us: We take pride in our forward-thinking, dynamic culture that champions diversity and inclusivity and fosters a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we've got your back. Here are some of the components of our total rewards plan:
- Health Spending or RRSP Matching
- Three weeks vacation plus extra Flex Days
- Reimbursements for educational advancement and certifications
- Leadership development opportunities and growth coaching
Our Equal Opportunity Commitment:
- F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
- For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- High Class Office Amenities