Technology Senior Manager - EDL
Apply NowCompany: State Of Delaware
Location: Dover, DE 19901
Description:
Introduction
Looking for a rewarding career in the fast-paced technology industry? Look no further!
The Department of Technology & Information (DTI) is Delaware's central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services.
Employment with DTI is an opportunity to work in a collaborative environment that offers opportunities for professional development. DTI employees have the chance to work with 'best in class IT companies' offering our employees experience operating with some of the most talented in their field.
In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale.
To learn more visit DTI's Website at https://dti.delaware.gov/
DTI offers a robust hybrid work policy for employees whose job duties are conducive to working remotely.
Summary Statement
The principal responsibility of the Technology Senior Manager for Enterprise Desktop/LAN (EDL) is to ensure end-user satisfaction by delivering high quality IT services and support, as well as the resolution of hardware/software issues in a timely and efficient manner. This role also provides leadership and mentors to 5 EDL Technology Managers each supervising a team of up to 12 subordinates. This includes establishing and monitoring work assignments, training, providing coaching/mentoring, setting performance goals, evaluating performance, providing feedback and discipline.
The incumbent in this role provides supervision to all 6 EDL campuses to provide support across the State. The Technology Senior Manager EDL, and each member of the teams they manage also participates in a weekly rotation of After Hours On-Call support for all ITC agencies, as well as participates in various EDL Engineering projects and other IT related projects.
The Technology Senior Manager will report to the End User Services Team Director.
Selective Requirement
Selective Requirements must be met in addition to the job requirements. Applicants who do not possess the selective requirement will not be qualified.
Preferred Qualification
Applicants who do not possess the preferred qualification will still be eligible to compete for this position if the job requirements are met.
Job Requirements
JOB REQUIREMENTS for Technology Senior Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Additional Posting Information
Applicants may only apply if they are current full time employees of the Department of Technology and Information.
Conditions of Hire
Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.
All applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system where we will provide the federal government with each Executive Branch new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information visit our Job Seeker Resource web page.
DTI does not provide employment-based sponsorship.
Benefits
DTI's Benefits to Include:
To learn more about the State's comprehensive benefit package please visit our website at Delaware State Employee Benefits
Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at https://statejobs.delaware.gov/
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com. You may also call (302) 739-5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
Selection Plan
Ongoing application review
Looking for a rewarding career in the fast-paced technology industry? Look no further!
The Department of Technology & Information (DTI) is Delaware's central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services.
Employment with DTI is an opportunity to work in a collaborative environment that offers opportunities for professional development. DTI employees have the chance to work with 'best in class IT companies' offering our employees experience operating with some of the most talented in their field.
In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale.
To learn more visit DTI's Website at https://dti.delaware.gov/
DTI offers a robust hybrid work policy for employees whose job duties are conducive to working remotely.
Summary Statement
The principal responsibility of the Technology Senior Manager for Enterprise Desktop/LAN (EDL) is to ensure end-user satisfaction by delivering high quality IT services and support, as well as the resolution of hardware/software issues in a timely and efficient manner. This role also provides leadership and mentors to 5 EDL Technology Managers each supervising a team of up to 12 subordinates. This includes establishing and monitoring work assignments, training, providing coaching/mentoring, setting performance goals, evaluating performance, providing feedback and discipline.
The incumbent in this role provides supervision to all 6 EDL campuses to provide support across the State. The Technology Senior Manager EDL, and each member of the teams they manage also participates in a weekly rotation of After Hours On-Call support for all ITC agencies, as well as participates in various EDL Engineering projects and other IT related projects.
The Technology Senior Manager will report to the End User Services Team Director.
Selective Requirement
Selective Requirements must be met in addition to the job requirements. Applicants who do not possess the selective requirement will not be qualified.
- Applicant must possess a high school diploma or GED.
Preferred Qualification
Applicants who do not possess the preferred qualification will still be eligible to compete for this position if the job requirements are met.
- Possess a bachelor's degree in Computer Science, Information Systems, Security, Telecommunications, Networks, an I/T discipline or a related field.
- Possess certifications in Comp TIA A+, Comp TIA Network+, MCSA, MCSE, CCNA or a comparable certification.
- Possess a minimum of two years' experience managing IT Teams responsible for hardware lifecycle management and end-user support.
- Possess a minimum of two years' experience participating in or leading enterprise-scale IT projects involving multiple agencies or departments.
- Possess a minimum of two years' experience overseeing after-hours or 24/7 support operations.
- Possess training or previous experience in Project Management and Life Cycle Development processes.
Job Requirements
JOB REQUIREMENTS for Technology Senior Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- Possess a minimum of five years of management experience, with a minimum of three years in Information Technology in a supervisory/management position.
- Possess a minimum of three years of technical experience providing end-user support for hardware/software deployments, maintenance/repairs of computing devices, phones and other end-user peripherals and basic system administration tasks.
- Possess a minimum of three years of experience analyzing and deciding among alternative solutions to current and anticipated IT needs with emphasis on identifying creative solutions to IT problems within applicable constraints.
- Possess a minimum of three years of experience in project leadership including defining, evaluating, leading, tracking and reporting on complex multi-resource projects.
- Possess a minimum of three years of experience working with customers, key partners and leading cross-functional teams.
- Possess strong communication (verbal and written) and presentation skills, including the ability to communicate effectively with technicians, customers, other IT managers and senior IT management.
Additional Posting Information
Applicants may only apply if they are current full time employees of the Department of Technology and Information.
Conditions of Hire
Criminal background check: A satisfactory fingerprint based criminal background check administered by the Delaware State Police is required as a Condition of Hire.
All applicants must be legally authorized to work in the United States. DTI participates in the Federal E-Verify system where we will provide the federal government with each Executive Branch new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information visit our Job Seeker Resource web page.
DTI does not provide employment-based sponsorship.
Benefits
DTI's Benefits to Include:
- Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending (Health and Dependent Care), Long & Short Term Disability Insurance, Group Universal Life Insurance, Accident & Critical Illness Insurance, Health Management Programs.
- 21 paid vacation days, 15 paid sick days, 13 paid holidays, Up to 12 weeks paid Parental Leave.
- Tuition reimbursement up to $4,000 annually.
- State funded learning opportunities, mentor programs and professional development opportunities.
- Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services.
- Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.
To learn more about the State's comprehensive benefit package please visit our website at Delaware State Employee Benefits
Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at https://statejobs.delaware.gov/
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com. You may also call (302) 739-5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
Selection Plan
Ongoing application review