Sr Key Accounts Rep

POSITION TITLE: INTERNAL ONLY - Sr Key Accounts Rep (Full-Time Regular) (Classified)
REQUISITION #: req8099
DEPARTMENT: Utilities Customer Connections
LOCATION: 222 LAPORTE
BENEFIT CATEGORY: Classified (Non-CBU) View Classifications & Benefits
EMPLOYMENT TYPE: Full-Time Regular
ANNUAL SALARY RANGE: $70,601.00 - 117,662.00 (Salaries are paid biweekly)
ANNUAL ANTICIPATED HIRING RANGE: $87,000.00 - 107,000.00 (Salaries are paid biweekly)
SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 5/7/2025.

You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.

Why Work For the City of Fort Collins?

• Medical, dental, vision (for self, spouse, domestic partner, children) - eligible on the 1st of the month following date of hire
• Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
• Retirement + company contributions - after 6 month probation period and immediate vesting
• Flexible spending: Medical expenses FSA, dependent FSA or both
• Employee Assistance Program: counseling, legal, financial assistance
• Life insurance, short-term and long-term disability
• Wellness program, workout facilities
• Employee/family onsite health clinic
• Learning and development opportunities at all levels in the organization with opportunities for career mobility
• Collaborative work environment

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Job SummaryResponsible for establishing, managing and enhancing relationships with strategic business customers, and segments who are complex users of energy and water, have a significant impact on the organization and community, and have complex and unique utility service needs. This position includes assuming leadership roles in associations that represent the strategic business accounts or segments and serve as point of contact for understanding segment needs and utility consumption patterns. Incumbents provide solutions to both individual customer issues and coordinate services to meet segment needs as well.

Incumbents are responsible for complex contract negotiations associated with utility service (e.g., second feed, enhanced power, rate options, unique operational agreements, etc.). They are also responsible for leading and/or contributing to strategic and departmental continuous improvement projects, programs, and services.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Establish, manage and maintain effective business relationships with Key Account customer personnel who are our most complex consumers of energy and water; maintain proactive relationships internally and externally to retain high satisfaction, trust and relevancy with Key Account customers.
• Develop and maintain Key Account profiles and knowledge of customer's business operations, industries, markets, and business strategies to intersect with unique opportunities for shared City/Utility and Key Account goal alignment, e.g., sustainability/climate goals.
• Develop, implement and update strategic customer plans detailing Utilities opportunities to be pursued in partnership with Key Accounts, including documenting issues, decision steps for resolution, updating milestones, defining resource requirements, deliverables and monitoring processes to support current and future needs and wants.
• Coordinate and participate in negotiations with customers on behalf of Fort Collins Utilities in the development of agreements and/or contracts.
• Resolve complex problems requiring customized solutions involving financial analysis, customer risk analysis, legal review, knowledge of rates and technical utility terminology.
• Educate Key Accounts on utility-related issues around the core four services of electric, water, wastewater and stormwater by applying best-in-class and industry practices.
• Analyze energy and water consumption and billing for Key Account customers; provide load profile data and graphic analysis as needed; assist customers in understanding water and electric usage patterns, Facility Demand and Coincident Peak impacts and their associated costs.
• Coordinate City and Utilities resources for investigating, resolving and responding to commercial customer service issues.
• Assist with handling general utility business account inquiries on a rotating basis with the Utilities Business Resource Team, generally via email and phone.
• Develop plans for marketing and communications activities (e.g. newsletters, seminars, workshops, surveys, etc.) deploying messaging to enhance awareness and promote adoption of utility and senior staff initiatives.
• Identify and champion development of new customer-focused policies, programs, and strategic opportunities, critical to sustaining progressive and responsible businesses.
• Develop and maintain program reports; track contacts and other activities utilizing account tracking databases.
• Coordinate with Utilities senior management on customer issues.
• Participate as customer liaison in facility assessments in partnership with engineers.
• Perform on-call duty that supports quick and effective response to outages via direct customer contact, media, website and social media. May need to be on-site at outage sites or an emergency operations center.

Management Responsibilities

No

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Required Knowledge Skills and Abilities

• Working knowledge of the electric utility industry, including power generation, transmission, distribution and end-use applications.
• Ability to apply diversified knowledge to serve a broad range of customers, often through the ability to break down complex concepts and terms into simple, succinct and broad understanding.
• Must be able to utilize independent judgment, discretion and initiative.
• Ability to identify and allocate time toward most important initiatives among competing account and utility priorities.
• Excellent verbal and written communication skills.
• General knowledge of energy technology and the building of energy systems and understanding of water utility areas such as water supply requirements, plant investment fees, allotments and excess water use surcharges.
• Knowledge of rates and rate practices.
• Knowledge of principles and practices of public information, media communications, and public relations.
• Ability to use word processing, publishing, graphics and spreadsheet software.
• Good interpersonal, organizational, and public speaking skills.
• Ability to work effectively on teams.
• Ability to establish and maintain effective working relationships with internal and external customers.

Required Qualifications

MinimumPreferred

College degree or equivalent work experience. Some positions may require functionally related certification or advanced degrees
Bachelor's degree in business administration, public relations, marketing, finance, engineering or related field from an accredited college or university

Experience Requirements

• Five (5) years utility experience; or equivalent combination of education and experience.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

The content in this posting was created for recruitment purposes. To view the full job description click the link below.

Sr Key Accounts Rep
The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use:
Because the possession and use of marijuana,whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.

Note: Some information in your application may be public information under the Colorado Open Records Act.