CCI DA Manager IV CIA
Apply NowCompany: Health and Human Services Commission of Texas
Location: Edinburg, TX 78542
Description:
WHY WORK FOR DFPS?
The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected - children, elderly, and people with disabilities - from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.
Functional Title: CCI DA Manager IV CIA
Job Title: CCI DA Mgr IV
Agency: Dept of Family & Protectve Svc
Department: Licensing Complex INV
Posting Number: 5090
Closing Date: 05/08/2025
Posting Audience: Internal and External
Occupational Category: Protective Services
Salary Group: TEXAS-B-25
Salary Range: $5,797.66 - $9,508.25
Shift: Day
Additional Shift:
Telework:
Travel: Up to 25%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: EDINBURG
Job Location Address: 2520 S VETERANS BLVD
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata
MOS Codes:
No direct military equivalent.
Brief Job Description:
The CCI Manager IV, Child Care Investigations Division, is responsible for coordinating the continuous quality improvement efforts related to CCI investigations. The position directly supervises Complex Investigation Division staff. The position is responsible for ensuring compliance with Texas Family Code, Texas Administrative Code, DFPS Policy, and Foster Care Litigation Remedial Orders. The position is responsible for identifying trends and patterns related to risk and safety for children in out-of-home care settings and developing strategies to enhance the safety of children. The CCI Mgr IV coordinates with state office divisions and regional staff to promote consistency and skill building in investigations. The CCI Mgr IV will work with CCI Leadership as well as other CCL Mgr IVs, Program Specialist, and Regional Systems Improvement to identify and correct trends and factors impacting Abuse/Neglect Investigations; help identify trends and patterns in childcare operations that contribute to the occurrence of high-risk incidents; and develop reports and present recommendations to CCI management. The position interacts routinely with DFPS staff including CPI state office senior management, Strategic Operations, regionally-based Program Administrators, and other regional staff in both the day care investigation and residential child care investigation programs.
Essential Job Functions:
Manages and oversees the CCI Complex Investigation Division Complex Investigation Analysts. Supervises staff conducting reviews and providing analysis and consultation on complex, sensitive, high-profile cases as it relates to risk assessments and child safety issues. Provides analysis in person and in writing on complex investigations (30%). Directs, plans, implements, and monitors regional initiatives relating to risk assessments, child safety and program initiatives (20%). Plans, promotes, and encourages the professional growth and development of Child Care Licensing staff as it relates to risk assessment and child safety (20%). Evaluates agency and regional needs and assists in the development of resources to enhance risk assessment and investigations of facilities regulated by Child Care Licensing (10%). Trains staff in enhanced investigation techniques (10%). Develops and oversees the reviews and analysis of legislation which impacts investigations, prepares responses to legislative inquiries, and assists with implementation legislation (5%). Represents CCI interests at meetings, conferences, seminars, or on panels and committees as needed (5%). Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
Knowledge, Skills and Abilities:
Knowledge of childcare investigations required, specifically knowledge of child day care and residential child care systems in Texas.
Knowledge of CCI policies, procedures, mission, and direction of the program.
Knowledge of federal, state and local laws related to child day care and residential childcare investigation.
Knowledge of investigation principles, methods, and best practices. Skills in providing effective supervision and professional development of staff.
Skills in handling multiple tasks and competing priorities.
Skills in using computers and related software applications.
Skills in data analysis and developing reports for management and executive staff.
Skills in group process and shared decision making. Skills in training adult learners.
Ability to provide leadership within the CCI team and be a key contributor on the CCI state office management team.
Ability to think strategically and promote critical thinking in others.
Ability to make sound decisions affecting a major area of the program.
Ability to build and maintain effective working relationships within and outside the agency.
Ability to analyze complex problems, develop solutions, and meet deadlines.
Ability to communicate effectively both orally and in writing.
Ability to facilitate groups with diverse opinions.
Registrations, Licensure Requirements or Certifications:
N/A
Initial Screening Criteria:
Education: Education: Experience in the management of a business function, division, or department relevant to the assignment. Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment is generally preferred. Experience and education may be substituted for one another.
Experience: Five years of full-time managerial work which must include: analysis of work problems having an administrative aspect and interpretation of complex written material; or planning, organizing, and coordinating requirements for support services or investigative program operations where a wide range of demands are involved. This experience must be in DFPS Investigations (Child Care Investigations, Child Protective Investigations, Alternative Response, or Special Investigations) or Child Protective Services
Preferred: Experience with child-care licensing or a closely related field. At least three years of the required managerial experience includes supervision of manager level staff.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.
Applicants selected for hire must pass a background check and if applicable a driver's record check.
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected - children, elderly, and people with disabilities - from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.
Functional Title: CCI DA Manager IV CIA
Job Title: CCI DA Mgr IV
Agency: Dept of Family & Protectve Svc
Department: Licensing Complex INV
Posting Number: 5090
Closing Date: 05/08/2025
Posting Audience: Internal and External
Occupational Category: Protective Services
Salary Group: TEXAS-B-25
Salary Range: $5,797.66 - $9,508.25
Shift: Day
Additional Shift:
Telework:
Travel: Up to 25%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: EDINBURG
Job Location Address: 2520 S VETERANS BLVD
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata
MOS Codes:
No direct military equivalent.
Brief Job Description:
The CCI Manager IV, Child Care Investigations Division, is responsible for coordinating the continuous quality improvement efforts related to CCI investigations. The position directly supervises Complex Investigation Division staff. The position is responsible for ensuring compliance with Texas Family Code, Texas Administrative Code, DFPS Policy, and Foster Care Litigation Remedial Orders. The position is responsible for identifying trends and patterns related to risk and safety for children in out-of-home care settings and developing strategies to enhance the safety of children. The CCI Mgr IV coordinates with state office divisions and regional staff to promote consistency and skill building in investigations. The CCI Mgr IV will work with CCI Leadership as well as other CCL Mgr IVs, Program Specialist, and Regional Systems Improvement to identify and correct trends and factors impacting Abuse/Neglect Investigations; help identify trends and patterns in childcare operations that contribute to the occurrence of high-risk incidents; and develop reports and present recommendations to CCI management. The position interacts routinely with DFPS staff including CPI state office senior management, Strategic Operations, regionally-based Program Administrators, and other regional staff in both the day care investigation and residential child care investigation programs.
Essential Job Functions:
Manages and oversees the CCI Complex Investigation Division Complex Investigation Analysts. Supervises staff conducting reviews and providing analysis and consultation on complex, sensitive, high-profile cases as it relates to risk assessments and child safety issues. Provides analysis in person and in writing on complex investigations (30%). Directs, plans, implements, and monitors regional initiatives relating to risk assessments, child safety and program initiatives (20%). Plans, promotes, and encourages the professional growth and development of Child Care Licensing staff as it relates to risk assessment and child safety (20%). Evaluates agency and regional needs and assists in the development of resources to enhance risk assessment and investigations of facilities regulated by Child Care Licensing (10%). Trains staff in enhanced investigation techniques (10%). Develops and oversees the reviews and analysis of legislation which impacts investigations, prepares responses to legislative inquiries, and assists with implementation legislation (5%). Represents CCI interests at meetings, conferences, seminars, or on panels and committees as needed (5%). Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
Knowledge, Skills and Abilities:
Knowledge of childcare investigations required, specifically knowledge of child day care and residential child care systems in Texas.
Knowledge of CCI policies, procedures, mission, and direction of the program.
Knowledge of federal, state and local laws related to child day care and residential childcare investigation.
Knowledge of investigation principles, methods, and best practices. Skills in providing effective supervision and professional development of staff.
Skills in handling multiple tasks and competing priorities.
Skills in using computers and related software applications.
Skills in data analysis and developing reports for management and executive staff.
Skills in group process and shared decision making. Skills in training adult learners.
Ability to provide leadership within the CCI team and be a key contributor on the CCI state office management team.
Ability to think strategically and promote critical thinking in others.
Ability to make sound decisions affecting a major area of the program.
Ability to build and maintain effective working relationships within and outside the agency.
Ability to analyze complex problems, develop solutions, and meet deadlines.
Ability to communicate effectively both orally and in writing.
Ability to facilitate groups with diverse opinions.
Registrations, Licensure Requirements or Certifications:
N/A
Initial Screening Criteria:
Education: Education: Experience in the management of a business function, division, or department relevant to the assignment. Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment is generally preferred. Experience and education may be substituted for one another.
Experience: Five years of full-time managerial work which must include: analysis of work problems having an administrative aspect and interpretation of complex written material; or planning, organizing, and coordinating requirements for support services or investigative program operations where a wide range of demands are involved. This experience must be in DFPS Investigations (Child Care Investigations, Child Protective Investigations, Alternative Response, or Special Investigations) or Child Protective Services
Preferred: Experience with child-care licensing or a closely related field. At least three years of the required managerial experience includes supervision of manager level staff.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.
Applicants selected for hire must pass a background check and if applicable a driver's record check.
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.