DIRECTOR- SYSTEM PATIENT SCHEDULING
Apply NowCompany: Aspirus Health
Location: Iron River, MI 49935
Description:
Compassion. Accountability. Collaboration. Foresight. Joy.
These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.
Aspirus Iron River Hospital in Iron River, MI is seeking a DIRECTOR- SYSTEM PATIENT SCHEDULING to join our PATIENT ACCESS SCHEDULING team!
This position is responsible for providing leadership, oversight, and strategic direction of scheduling for all Aspirus entities. Responsibilities include planning, developing, implementing, and operating a structure of centralized leadership & standardized activities for all patient scheduling. This position works to appropriately integrate and facilitate best practices, implement efficiencies, achieve key performance metrics, and align with Aspirus' strategic plan while maintaining quality and customer service standards and ensure the department is operating within rules and regulations applicable to the department. This position serves as an internal expert for all patient access functional areas and provides a bridge between clinical and revenue cycle areas to support high quality customer service and revenue cycle objectives. This position supports the effective execution of the electronic medical record (EMR) including advancing patient self-service scheduling functionality. Areas of direct oversight today include imaging and surgery scheduling for the hospitals and primary & specialty appointment scheduling for the clinics.
Hours: FULL TIME, 1.0 FTE
Experience/Qualifications
Employee Benefits
Aspirus Iron River Hospital & Clinics is one of three hospitals in the Upper Peninsula of Michigan in the Aspirus family.
With 300+ employees, Aspirus Iron River Hospital and Clinics serves people through a 25-bed hospital, physician clinics, dialysis center, rehab fitness center, ambulance service, and home care and hospice. The outpatient part of this practice is located in a stand-alone clinic. This allows the provider to work independently yet have the specialist support and financial security from the entire Aspirus health care system. The critical access hospital has an average daily census of 9-10 patients.
The hospital and clinics provide numerous services and has up to date technology, including 64 slice CT and a mobile MRI. The medical staff includes family practitioners, internal medicine, general surgeons, orthopedic surgeons, radiologist, emergency medicine physicians, Nurse Practitioners, and Physician Assistants. Visiting medical staff includes ophthalmologist, oncologist, cardiologist, ENT, podiatrist, and nephrologist.
Our Mission : We heal people, promote health and strengthen communities.
Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.
Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.
Click here to learn more about Iron River, Michigan
Credentials:
These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.
Aspirus Iron River Hospital in Iron River, MI is seeking a DIRECTOR- SYSTEM PATIENT SCHEDULING to join our PATIENT ACCESS SCHEDULING team!
This position is responsible for providing leadership, oversight, and strategic direction of scheduling for all Aspirus entities. Responsibilities include planning, developing, implementing, and operating a structure of centralized leadership & standardized activities for all patient scheduling. This position works to appropriately integrate and facilitate best practices, implement efficiencies, achieve key performance metrics, and align with Aspirus' strategic plan while maintaining quality and customer service standards and ensure the department is operating within rules and regulations applicable to the department. This position serves as an internal expert for all patient access functional areas and provides a bridge between clinical and revenue cycle areas to support high quality customer service and revenue cycle objectives. This position supports the effective execution of the electronic medical record (EMR) including advancing patient self-service scheduling functionality. Areas of direct oversight today include imaging and surgery scheduling for the hospitals and primary & specialty appointment scheduling for the clinics.
Hours: FULL TIME, 1.0 FTE
Experience/Qualifications
- Knowledge of scheduling practices normally acquired through completion of a bachelor's degree in business or a health care related field.
- Advanced degree in Hospital or Health Service Administration, Business, or Organizational Development is required.
- Ten years' management experience in a healthcare setting necessary to develop administrative skills, including work experience in the field of scheduling.
- Previous experience in health system scheduling practices.
- Experience with phone and other ancillary information technology systems used in patient access areas.
- Possesses a high level of resourcefulness, innovation, and interpersonal and critical thinking skills.
- Ability to use independent sound judgment and decision-making.
- Ability to deal with frequent interruptions.
- Ability to prioritize workload.
- Ability to collaborate including building, leading, motivating and coordinate activities of a cross-functional and/or multi-corporate team.
- Possesses project management and analytical skills necessary to develop and implement appropriate changes.
- Strong personnel management skills to direct work of and motivate assigned staff.
- Excellent verbal and written communication skills including the ability to communicate technical concepts to a non-technical audience.
- Understanding of general business concepts and regulatory environment, especially those affecting patient access areas.
- Strong troubleshooting skills.
- Possesses conflict resolution skills
- Strong customer orientation.
- Professionalism.
- Position requires some travel.
Employee Benefits
- Full benefits packages available for part- and full-time status.
- PTO accrual from day one!
- Generous retirement plan with match available.
- Wellness program for employees and their families.
Aspirus Iron River Hospital & Clinics is one of three hospitals in the Upper Peninsula of Michigan in the Aspirus family.
With 300+ employees, Aspirus Iron River Hospital and Clinics serves people through a 25-bed hospital, physician clinics, dialysis center, rehab fitness center, ambulance service, and home care and hospice. The outpatient part of this practice is located in a stand-alone clinic. This allows the provider to work independently yet have the specialist support and financial security from the entire Aspirus health care system. The critical access hospital has an average daily census of 9-10 patients.
The hospital and clinics provide numerous services and has up to date technology, including 64 slice CT and a mobile MRI. The medical staff includes family practitioners, internal medicine, general surgeons, orthopedic surgeons, radiologist, emergency medicine physicians, Nurse Practitioners, and Physician Assistants. Visiting medical staff includes ophthalmologist, oncologist, cardiologist, ENT, podiatrist, and nephrologist.
Our Mission : We heal people, promote health and strengthen communities.
Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.
Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.
Click here to learn more about Iron River, Michigan
Credentials: