Family Health Services Program Manager

Working title: Family Health Services Manager

Position #(s): Program Manager of Community Partnerships

Classification title: Public Health Services

Division: Client Health Services

Program: Family Health Services

Reports to: Sr. Director Client Health Services/Nursing

FLSA status: Exempt: Full-time

Schedule: Monday-Friday

Wage Range: $68,379 to $98,398 annually; depending on number of years of transferrable experience and internal equity
Organizational Overview

Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection - HELP is what we do. From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life. Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve.
Family Health Services Overview:

Family Health Services (FHS) provides education, medical case management and connection to resources for pregnant women, children and families. Alone or in combination, a team of nurses and resource workers help families to reach their goals and improve their family's life, health, and safety. The Child Advocacy Center is housed in FHS and provides forensic interviews and family advocacy for children who have experienced abuse. This is a grant funded program which is subject to annual renewal.
Job Summary:

The Family Health Services Manager is responsible for managing the daily operations of Family Health Services including Parents as Teachers, Maternal Child Health, KidsFirst, Nurse Family Partnership and the Child Advocacy Center. This position manages and builds relationships between the community, staff, providers and clinics. The manager brings content expertise and knowledge surrounding the program elements, deliverables and metrics. This position provides coaching, mentoring and supervision to assigned staff while ensuring program fidelity and grant deliverables. Work is performed to ensure efficiency of program delivery, incorporating integrity and innovation to ensure a high level of customer service.
Essential Functions/Major Duties and Responsibilities:

A. Program Management 50%

• Direct, supervise and evaluate work activities of personnel in the department.
• Work in collaboration with Human Resources when recruiting, hiring, and onboarding; encountering behavior, performance, or reliability issues; and when staff request extended leave, or work accommodations.
• Oversee and ensure accurate and timely documentation, data input and utilization of medical records systems.
• Ensure program and agency policies and procedures are being followed.
• Develop and implement organizational policies and procedures for the service line and public health services.
• Plan, implement, and administer programs and services in public health services including personnel administration, training, and coordination.
• Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
• Establish work schedules and assignments for staff, according to workload, space, and equipment availability.
• Attend meetings, conferences, workshops and training sessions, and review publications and audio-visual materials to become and remain current on principles, practices and new developments related to the field.
• Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
• Generate and interpret reports and other pertinent information to share with staff and utilize for quality improvement strategies.
• Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
• Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
• Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
• Develop instructional materials and conduct in-service and community-based educational programs.
• Excellent internal communication with other RiverStone employees and providers to ensure efficiencies and quality customer service.
• Willingness and ability to ensure quality work, support of others and participate in quality improvement processes.
• Represent RiverStone Health in meetings, trainings or public events when needed.

B. Supervision and Leadership Responsibilities 45%

• Perform supervision of staff in Family Health Services.
• Ensure program compliance guidelines, contract/grant requirements and/or accreditation standards are met.
• Review and approve time sheets.
• Provides orientation and professional development, training, and support for assigned staff.
• Complete regular performance appraisals; handle employee relations incidents in a timely manner.
• Develop and coordinate regular productive and motivational team meetings
• Promote teamwork and collaboration among staff.
• Administrator for the Nurse Family Partnership program.
• Supervisor for the Parent as Teacher program.
• Supervision of YVCAC staff, works in coordination with Sr. Director of Client Health Services for programmatic needs.
• Prepare and lead Family Health Services staff and leadership meetings.
• Lead in collaboration with WIC Manager the Family Health Services and WIC monthly staff meeting.
• Keep current on best supervision practices through research and training and ensuring compliance with applicable policies and procedures.
• Engage in public health leadership, including accreditation and special projects for the betterment of public health.
• Participate in all emergent and nonemergent functions of Public Health Services as assigned.
• Write grants as needed
• Coordinates with both local and state entities to provide both fiscal and programmatic needs for all programs.
• A company phone or reimbursement is needed for this position for after-hours contact and communication.

Non-Essential Functions/Other duties as assigned 5%

• Perform other duties as assigned in support of RiverStone Health's mission and goals.

Education and Experience:

Minimum Qualifications

• Associate degree in related field
• 3-5 years supervisory experience

Preferred Qualifications:

• Bachelor's Degree
• Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
• Grant writing experience

Required Certificates, Licenses, Registrations:

• Required to obtain emergency preparedness on the job training at a minimum of ICS 100, 200, 300, 400 and 700

Knowledge, Skills, and Abilities:

• Computer literacy, in Microsoft Office Suite.
• Ability to maintain a calm and positive demeanor during difficult interactions.
• Ability to display non-judgmental and empathetic listening skills.
• High degree of detail-oriented skill level.
• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
• Ability to educate staff and show through example, the significance and meaning of working collaboratively to maintain a positive work environment.
• Ability to prioritize and perform a wide range of tasks under pressure of continuous interruptions.
• Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.
• Ability to understand and adhere to required administrative policies and procedures.
• Excellent communication skills to ensure efficiencies and quality customer service.

Customer Service Excellence:

• Doing things right the first time
• Making people feel welcome
• Showing respect for each customer
• Anticipating customer needs and concerns
• Keeping customers informed
• Helping and going the extra mile
• Responding quickly
• Protecting privacy and confidentiality
• Demonstrating proper telephone etiquette
• Taking responsibility for handling complaints
• Being professional
• Taking ownership of your attitude toward Service Excellence

Supervision:

• Direct Reports: 6 FTE
  
  • NFP RN Supervisor
  • FHS/WIC Outreach Coordinator
  • CAC Coordinator
  • 3 - PAT workers

• Indirect: 8 FTE
  
  • 4 - NFP RNs
  • 2 - KidsFirst/MCH RNs
  • CAC Advocate
  • AA FHS

Physical Demands and Working Conditions:

• Work is primarily in the office setting
• Travel to home visits as needed
• Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, other vehicles, etc. Travel occurs in all weather conditions, including extreme heat and cold.
• Extended periods of time sitting
• Standing, bending, sitting, lifting required
• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.

Freedom to Act & Decision Making:

• Work is structured by public health regulations and established medical practices.
• Responsible for all FHS programs.
• Decisions directly affect the quality of services provided to the public.
• Considerable leeway is granted for the exercise of independent judgment and initiative in supervision and patient care.

Communications & Networking:

• Contacts occur both inside and outside RiverStone Health and typically are for the purposes of rendering services to patients to gather information and provide education and instruction.
• Contacts are often non-routine and may require use of approaches that consider the needs, concerns or unique circumstances surrounding particular patients.
• Hostility, debate or conflict may be characteristic of some patient contacts.
• Communication with others is a critical element of the position because the purpose of the contact may be to negotiate matters involving significant issues of importance.
• Work directly with other care team members to provide wholistic care for patients.
• Act as a resource for clerical staff to resolve matters concerning procedures, patients, and appointments.
• Respond to citizens' questions and comments.
• Communicate and coordinate with others to maximize the effectiveness and efficiency of interagency operations and activities.

Budget & Resource Management:

• The position is responsible for managing resources including time, equipment, and other resources necessary to deliver services. Decisions made by the position directly affect the efficiency and cost of services.
• Budget of 1.5 million dollars that supports 15 FTE's.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.