Director, Client Solutions

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

As Director, Client Solutions this role will lead a client service team that delivers high quality and efficient service to all clientele to ensure goals and objectives support the branch strategy. This role has a direct impact on business outcomes such as client retention, client satisfaction, ensuring the team meets or exceeds Gallagher's service goals. You will focus on maximizing both effectiveness of processes and efficiencies in procedures. Part of your role will be to provide coaching, mentorship and career pathing to the commercial service representatives.

How you'll make an impact

• Working with branch leadership foster and maintain a culture of respect, inclusion and engagement for all employees
• Work closely with sales teams to foster and maintain a collaborative culture between sales and operations
• Responsible for the development, mentoring and coaching of all our service staff and identify key succession opportunities or gaps within the province
• Responsible for ensuring full utilization and adoption of the Gallagher internal service model within the branch
• Provide guidance and support to commercial service staff
• Lead in hiring of new service staff ensuring they meet the qualifications of the position
• Implement new service staff training program and provide weekly feedback to determine next steps required for the successful onboarding of new staff.
• Ensure underwriting practices and procedures are effectively understood, reinforced, and in compliance, (e.g. policy changes, renewals, etc.)
• Ensure staffing levels are appropriate to meet client needs, including a quarterly review of the book of business within your designated branch.
• Monitor and adjust workflow and service standards within the team
• First point of contact for insurance carrier service issues and procedural changes.
• Work closely with the Regional Director, Client Solutions Centre of Excellence to ensure timely and accurate processing of policy transactions

What Makes You Successful

• You are a natural-born leader and take immense pride in guiding and fostering the teams' growth - and your impact on the business comes as a natural result of that!
• Strong communication and interpersonal skills enable you to develop deep relationships and partner effectively at all levels of the organization.
• Being in a fast-paced, dynamic environment brings out the best in you. With an ability to prioritize effectively and ensure the team is aligned with broader strategic outcomes.
• Highly tech-savvy, with the ability to learn new systems, tools and processes effortlessly.

About you

• Secondary School Diploma required, College or University Degree strongly preferred.
• University or College degree an asset
• CIP/FCIP/CRM an asset
• 10 + years of Commercial experience
• 5+ years management or supervisory experience preferred
• Demonstrated leadership abilities
• Demonstrated strong team building skills
• Demonstrated problem solving and solution seeking skills to remove impediments in the business
• Detail-oriented and organized
• Ability to identify and analyze client risk exposures
• Strong interpersonal skills with a client (internal and external) service focus
• Excellent organizational and time management skills
• Ability to multi -task in a fast-paced environment
• Ability to perform under pressure and time constraints
• Valid Driver's License (some travel required)

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.