Operations Data Analyst- San José - Trust & Safety
Apply NowCompany: TikTok
Location: San Jose, CA 95123
Description:
Location :
San Jose
Employment Type :
Regular
Job Code :
A194798
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Responsibilities
The Analysis & Performance (A&P) Team is responsible for operational data reporting and analysis, data infrastructure construction of Ops efficiency and quality metrics, generating performance plans and scorecards for Global moderation teams and governing it across T&S Operations. The A&P Analysis team is a dedicated functional team under A&P, responsible for operations data analysis, reporting, and data governance. We are prioritizing business-driven analytics, providing data solutions to enable business strategies, meanwhile managing data infrastructure and ensuring data integrity. Our key objective is to improve the effectiveness of global moderation operations. Responsibilities Data Infrastructure Development & Maintenance: Design, build, and maintain scalable and efficient data infrastructure to support global business operations. Develop and manage datasets and data pipelines to ensure data accessibility and reliability, especially for the AMS region. Perform data cleaning, validation, and troubleshooting to maintain data integrity and accuracy. Data Analysis & Insights: Analyze global operational data to identify trends, patterns, and insights that drive business decisions. Collaborate with cross-functional teams to define key performance indicators (KPIs) and build metric management frameworks. Conduct root cause analysis (RCA) and provide actionable recommendations to improve operational efficiency and quality. Data Visualization & Reporting: Create and maintain interactive dashboards and reports using data visualization tools (e.g., Tableau, Power BI, Aeolus, DataPower). Ensure data visualization solutions are user-friendly, accurate, and aligned with business needs. Provide data support for business reports and presentations to stakeholders. Tool Optimization & Collaboration: Drive the iteration and optimization of data tools and platforms to enhance data processing and analysis capabilities. Work closely with engineering and product teams to ensure the completeness and accuracy of data configurations. Proactively engage in projects and provide data support that require extensive cross-functional and cross-cultural collaboration with global operations, especially AMS teams.
Qualifications
Minimum Qualifications A Bachelor's degree or higher in Information Management Systems, Business Analytics, Statistics, or related disciplines is highly desirable. Minimum of 3 years of experience in data analysis/business intelligence, or analytical roles within content moderation or similar domains, such as call centers or ad moderation in technology companies. Advanced skills in Excel/Google Sheets, and SQL; R or Python will be a bonus. Proficiency in data visualization tools, such as Tableau, Power BI. Solid foundation in statistics and mathematics, including but not limited to correlation, linear/logit regression, hypothesis testing (t-test, ANOVA), cluster analysis, LMDI, etc. Preferred Qualifications Demonstrated expertise in maintaining and managing data infrastructure is a plus. Presentation, and documentation skills. Overseas study or work experience is an advantage.
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $98400 - $171555 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Apply to this job
San Jose
Employment Type :
Regular
Job Code :
A194798
Apply to this job
Share this listing:
Responsibilities
The Analysis & Performance (A&P) Team is responsible for operational data reporting and analysis, data infrastructure construction of Ops efficiency and quality metrics, generating performance plans and scorecards for Global moderation teams and governing it across T&S Operations. The A&P Analysis team is a dedicated functional team under A&P, responsible for operations data analysis, reporting, and data governance. We are prioritizing business-driven analytics, providing data solutions to enable business strategies, meanwhile managing data infrastructure and ensuring data integrity. Our key objective is to improve the effectiveness of global moderation operations. Responsibilities Data Infrastructure Development & Maintenance: Design, build, and maintain scalable and efficient data infrastructure to support global business operations. Develop and manage datasets and data pipelines to ensure data accessibility and reliability, especially for the AMS region. Perform data cleaning, validation, and troubleshooting to maintain data integrity and accuracy. Data Analysis & Insights: Analyze global operational data to identify trends, patterns, and insights that drive business decisions. Collaborate with cross-functional teams to define key performance indicators (KPIs) and build metric management frameworks. Conduct root cause analysis (RCA) and provide actionable recommendations to improve operational efficiency and quality. Data Visualization & Reporting: Create and maintain interactive dashboards and reports using data visualization tools (e.g., Tableau, Power BI, Aeolus, DataPower). Ensure data visualization solutions are user-friendly, accurate, and aligned with business needs. Provide data support for business reports and presentations to stakeholders. Tool Optimization & Collaboration: Drive the iteration and optimization of data tools and platforms to enhance data processing and analysis capabilities. Work closely with engineering and product teams to ensure the completeness and accuracy of data configurations. Proactively engage in projects and provide data support that require extensive cross-functional and cross-cultural collaboration with global operations, especially AMS teams.
Qualifications
Minimum Qualifications A Bachelor's degree or higher in Information Management Systems, Business Analytics, Statistics, or related disciplines is highly desirable. Minimum of 3 years of experience in data analysis/business intelligence, or analytical roles within content moderation or similar domains, such as call centers or ad moderation in technology companies. Advanced skills in Excel/Google Sheets, and SQL; R or Python will be a bonus. Proficiency in data visualization tools, such as Tableau, Power BI. Solid foundation in statistics and mathematics, including but not limited to correlation, linear/logit regression, hypothesis testing (t-test, ANOVA), cluster analysis, LMDI, etc. Preferred Qualifications Demonstrated expertise in maintaining and managing data infrastructure is a plus. Presentation, and documentation skills. Overseas study or work experience is an advantage.
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $98400 - $171555 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Apply to this job