Sr Cust Supp Mgt Supervisor
Apply NowCompany: Honeywell
Location: Mason, OH 45040
Description:
Join the industry leader to design the next generation of breakthroughs
As a Sr. Customer Support Management Supervisor here at Honeywell, you will play a crucial role in leading and shaping our global customer support operations. You will be responsible for managing a team of Aftermarket Spare Parts customer support professionals and ensuring the delivery of world-class customer service. Your extensive experience in people management and customer support will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience.
You will report directly to our Sr Customer Experience Manager, and you'll work out of our Mason, OH location on a hybrid work schedule.
In this role, you will have a significant impact on our mission to provide exceptional customer support. Your leadership will drive a team of professionals to exceed customer expectations and strengthen our client relationships, resulting in unparalleled satisfaction. Your strategic influence will permeate throughout our global operations, ensuring that our customer support aligns seamlessly with our commitment to customer success.
KEY RESPONSIBILITIES
Lead and manage a team of Aftermarket Spare Parts customer support professionals, providing guidance, coaching, and support
Develop and implement customer proactive notification strategies and initiatives to enhance customer satisfaction
Manage customer support process improvement including CCR, AR discrepancies and monitoring progress
Resolve escalated customer issues and provide expert assistance in complex cases
Collaborate with other departments to address customer challenges and improve service delivery including but not limited to supply chain disturbances and cross-functional (AR, procurement, fulfillment) department problem solving
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information, click here.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
YOU MUST HAVE
Minimum 4 years of experience in customer support or related roles Extensive people management experience Strong problem-solving skills
WE VALUE
Bachelor's Degree in a related field Excellent communication and interpersonal skills Customer-centric mindset
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell here.
THE BUSINESS UNIT
Please provide the Business Unit paragraph. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity here.
Additional Information
As a Sr. Customer Support Management Supervisor here at Honeywell, you will play a crucial role in leading and shaping our global customer support operations. You will be responsible for managing a team of Aftermarket Spare Parts customer support professionals and ensuring the delivery of world-class customer service. Your extensive experience in people management and customer support will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience.
You will report directly to our Sr Customer Experience Manager, and you'll work out of our Mason, OH location on a hybrid work schedule.
In this role, you will have a significant impact on our mission to provide exceptional customer support. Your leadership will drive a team of professionals to exceed customer expectations and strengthen our client relationships, resulting in unparalleled satisfaction. Your strategic influence will permeate throughout our global operations, ensuring that our customer support aligns seamlessly with our commitment to customer success.
KEY RESPONSIBILITIES
Lead and manage a team of Aftermarket Spare Parts customer support professionals, providing guidance, coaching, and support
Develop and implement customer proactive notification strategies and initiatives to enhance customer satisfaction
Manage customer support process improvement including CCR, AR discrepancies and monitoring progress
Resolve escalated customer issues and provide expert assistance in complex cases
Collaborate with other departments to address customer challenges and improve service delivery including but not limited to supply chain disturbances and cross-functional (AR, procurement, fulfillment) department problem solving
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information, click here.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
YOU MUST HAVE
Minimum 4 years of experience in customer support or related roles Extensive people management experience Strong problem-solving skills
WE VALUE
Bachelor's Degree in a related field Excellent communication and interpersonal skills Customer-centric mindset
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell here.
THE BUSINESS UNIT
Please provide the Business Unit paragraph. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity here.
Additional Information
- Category: Customer Experience
- Location: 7901 Innovation Way, Mason, OH 45040 USA
- Exempt