Mgr Area Svc - Dallas/Fort Worth, TX area

Mgr Area Svc - Dallas/Fort Worth, TX area - req1417

OVERVIEW

Meet customer's service requirements. Manage assigned service contract, time and material, and installation service accounts. Develop new/upgraded service business. Ensure the responsibilities of manpower utilization and customer satisfaction are handled in the most cost efficient manner in accordance with established budgets, policies, procedures and quality standards. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer and reasonable accommodations will be considered.

RESPONSIBILITIES

• Effectively manage Area's expense goals and objectives. Know the competition; implement effective strategies and tactics in the marketplace to achieve revenue and margin objectives.
• Establish and maintain effective relationships with customers. Develop and maintain customer satisfaction through personal contact and prompt resolution of service problems. Communicate unresolved/escalating problems to Zone Service Manager and/or other appropriate personnel.
• Aggressively sell Service contracts, negotiate in tough situations to win business and maintain Area and Zone objectives. Manage contract compliance and is up-to-date on the applicable Federal, State and Local laws, including Regulatory laws.
• Build and coach effective local customer teams; let people be responsible for their work; share ownership and visibility; define success in terms of the whole team.
• Coach Customer Engineers to effectively deliver customer solutions.
• Determine Area's technical training requirements and implement plans to achieve customer satisfaction and technical competence.
• Plan for the acquisition and effective utilization of company assets (e.g., tools, test equipment, automobiles, and facilities).
• Team with Sales personnel to win business and resolve customer issues. Provide Sales support such as lead referral; provide input into RFP responses.
• Ensures that the requirements of compliance and safety programs are completed on a timely basis including CMSU policies, procedures, environmental, safety and health laws.

QUALIFICATIONS

• Good knowledge of business practices and procedures.
• Functional computer skills including spreadsheets and their applications, databases, Internet.
• Proven ability to develop and maintain internal and external relationships.
• Demonstrated ability to use tact and diplomacy to develop and maintain internal and external relationships.
• 4 Year / Bachelor's Degree Equivalent work experience in lieu of degree.
• 2 years Management experience.
• 5 years Experience in a high-tech service organization (preferably in medical imaging), at least 3 of which are field-based.

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About us!

Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.