Health Center Administrator

Salary : $119,441.92 - $152,441.12 Annually
Location : Santa Barbara, CA
Job Type: Full-time
Job Number: 25-8141-02 (O/CHD)
Department: County Health Department
Opening Date: 04/25/2025
Closing Date: 5/9/2025 5:00 PM Pacific

Description
THE POSITION

Join our team as a Health Center Administrator (HCA) and make a meaningful impact on community health! Under direction of the Division Chief of Primary Care and Family Health, the HCA oversees staff performing healthcare services. Program oversight includes outreach, analysis, compliance, strategic planning and/or performance measurement work. The responsibilities include coordination of assigned activities with staff in other divisions and departments; provides highly responsible and complex staff assistance; and performs other duties as assigned. If you're passionate about improving lives and leading teams toward innovative, equitable health solutions, we want to hear from you!

The County Health Department is accepting applications to fill one (1) full-time Health Center Administrator vacancylocated in Santa Barbara. The County classification title is Health Services Manager II. This position is "At-Will" and exempt from Civil Service protections.

All County leaders are expected to uphold the values of accountability, customer-focus, and efficiency. Incumbents lead others and model behaviors that exemplify quality customer service; provide effective and ethical leadership; creatively and strategically plan, develop, and implement programs that use human and financial resources to achieve results; are accountable for strategy and goal formation consistent with the County's mission and key business objectives; engage stakeholders; communicate and collaborate effectively at multiple levels; develop employees; analyze issues and data; and efficiently use public resources.

This position also forges strategic relationships with community-based health care providers and other organizations in the Santa Barbara community to strengthen the healthcare infrastructure, simplify access, and promote efficiency of services available to the patient population.

THE DEPARTMENT
County of Santa Barbara Health Department: Our mission is to improve the health of our communities by preventing disease, promoting wellness, protecting the health of our environment, and ensuring access to needed health care at federally qualified health centers. Our vision is healthier communities through leadership, partnership and science. With a staff of 539+ and a budget of approximately $118.8 million, County Health serves a population of about 440,000 residents in Santa Barbara County.

For more information, please visit:

The Santa Barbara Health Care Center (SBHCC) is a County-owned and operated FQHC/CHC located in Santa Barbara, CA, serving more than 6,000 patients annually with more than 22,000 visits. The Santa Barbara Health Care Center offers Primary Care, Internal Medicine, Women's Health services, including comprehensive OB care, and robust Specialty Services, such as Orthopedics, Neurology, Urology, Nephrology, and Endocrinology. In addition, an in-house pharmacy, and integrated behavioral health provide care to thousands of patients in our community. The SBHCC provides essential care to persons experiencing homelessness and delivers field-based services through the Healthcare for the Homeless program. In partnership with Santa Barbara Cottage Hospital, the SBHCC team trains physicians in the Internal Medicine and Surgical Residency Programs to serve our patients. This center is an exciting and unique part of the County's Public Health Department, with an excellent staff of more than 50 employees, and a stellar leadership team.

The dedicated and caring staff of professionals with the Santa Barbara Health Care Center exhibit great pride and joy in serving the healthcare needs of the community. We proudly serve patients who are either self-pay (uninsured) or under-insured, enrolled in Medicare or Medi-Cal, and over 60% of the patients prefer Spanish as their spoken language.

The Santa Barbara Health Center Administrator (HCA) works in partnership with the HCC's Chief Physician. The leadership team also includes the HCC's Office Professionals, who report directly to the HCA, and Supervising Nurses, who report to the HCA and Chief Physician. Additionally, this position has a peer group of four other HCAs. These peers collaborate to ensure standardization and best practices across all sites. As part of the broader PHD, this position also collaborates with other disciplines such as WIC/nutrition services, disease control, and fiscal to ensure efficient and effective services are provided to the community.

Benefits Overview:

• Vacation: 12 to 25 days per year depending on length of public employment
• Holidays: 12 days per year
• Sick Leave: 12 days per year
• Health Plan: Choice of medical and dental plans (with vision care). County contributes toward the employee's premium.
• Life Insurance: $20,000 Term Life Insurance
• Retirement: The County offers a Defined Benefit Plan and contributes 0.24% of base salary to a 401(a) Deferred Compensation Plan. The County offers voluntary participation into a 457 Deferred Compensation Plan.

For more information on benefits please click

In addition, applicants from other public sector employers may qualify for:

• Retirement reciprocity
• Time and service credit towards an advanced vacation accrual rate.

Note: The County may provide reimbursement for reasonable relocation expenses, and at the discretion of the CEO, can provide cash incentives and/or time off advanced accruals in the interest of attracting the best talent to the organization.

The Ideal Candidate will possess:

• Master's in Health Care Administration or related healthcare field (ideal but not required).
• Proven track record managing and leading a Federally Qualified Health Center (FQHC) or Community Health Center (CHC)
• Experience preparing budgets and monitoring costs while simultaneously ensuring that patients receive the best care available - strong financial skills are required
• Demonstrated experience utilizing technology including an Electronic Health Record (EHR) system to drive reports and information that inform strategic and quality enhancements to clinic services
• Experience with the implementation of team-based care
• Management experience in the public sector and familiarity with the disciplinary process in unionized environments
• Success in community organizing and collaborating with non-profit agencies and government entities and leaders
• Experience working with vendors and contractors, and a basic understanding of procurement processes
• Proven leadership in supervision and oversight of support staff
• Good judgment skills as a solution-oriented strategic problem solver, and a reputation for being approachable and making a positive impact throughout the organization
• Excellent interpersonal skills and the ability to earn and maintain the trust and respect of the staff, peers, and external stakeholders
• Great customer service skills and experience working with the public in a professional environment to continuously improve patient satisfaction and access to care
• Strong skills and experience in managing people, with the ability to inspire high standards and a sense of collaboration to accomplish organizational goals for the HCC
• Ability to work with a team of peers to develop and achieve broad countywide goals for the entire division
• Ability to analyze expenditure trends and assist in monitoring departmental budgets
• Ability to work independently, organize and prioritize work, and meet critical deadlines
• Spanish/English bilingual skills are desirable but not required

Examples of Duties

• Oversees and takes responsibility for all elements of SBHCC operations, including patient scheduling, delivery of quality clinical care, implementation of quality improvement projects, compliance with all regulations and policies, ensuring teamwork within and across teams, and responding to patient concerns
• Supervises and motivates staff to utilize excellent customer service skills in all aspects of clinical operations
• Establishes systems for regulatory compliance and produces a high-quality medical facility that meets or exceeds its budget and service goals
• Provides oversight in key focus areas including business operations, fiscal management, information technology, human resources management, organizational management, patient care systems, quality management and risk management
• Participates in both standing and ad hoc multidisciplinary meetings and/or workgroups that address issues pertaining to operational factors such as quality, practice management, EHR, customer service, etc
• Fosters a culture of continuous quality improvement, equity, inclusion, and operational efficiency

Employment Standards
The knowledge, skills, and abilities listed below may be acquired through various types of training, education, and experience. A typical way to acquire the required knowledge and abilities would be:

• Equivalent of a bachelor's degree from an accredited four-year college or university inpublic health administration, public administration, healthcare administration, or related field AND,
• Five (5) years of progressively responsible experience in public health administration, public administration, mental health, healthcare administration, or a related field including at least two (2) years as a supervisor or manager.

Licenses and Certificates

• For specific positions, possession and maintenance of a valid California driver's license and the ability to meet automobile insurability requirements of the County or the ability to provide suitable transportation needs as a condition of continued employment.

Knowledge of:

• Principles, practices, and techniques of healthcare management in a public agency setting including public health and healthcare including the adherence of laws, regulations, policies, and procedures.
• Trends in public, mental, and medical health issues.
• Principles and practices of public administration and program management, including strategic planning, implementation, and evaluation.
• Management principles, practices, and techniques.
• Principles and practices of fiscal management and budgeting.
• Principles and practices of program planning and administration.
• Personnel management principles and practices, including employee supervision, training, and evaluation.
• Principles and applications of critical thinking and analysis.
• Principles and practices of group facilitation, conflict resolution, and consensus building.
• Principles and practices of procurement and contract administration.
• Principles and techniques of effective oral presentations.
• Applicable federal, state, and local laws, codes, regulations, and standards.
• Business systems, equipment, and applications relevant to the area of assignment.
• Social, economic, cultural, and other issues impacting program area.

Ability to:

• Effectively administer public health and health programs and activities.
• Manage assigned operations/programs; ensure ongoing compliance with strategic objectives and performance measures.
• Develop and implement policies and procedures.
• Manage and evaluate assigned staff, including training, coaching, participating in the development of goals and strategic objectives, coordinating deadlines, prioritizing work demands, and assigning/monitoring work.
• Analyze and evaluate operational programs, projects, and procedures.
• Manage budgets, contracts, grants, and resource allocation.
• Interpret, monitor, and report financial information and statistics.
• Oversee the implementation of, and adherence to, quality assurance activities and standards.
• Research, recommend, and implement industry trends, solutions, and best practices.
• Resolve complex problems within area of assignment.
• Apply applicable laws, codes, regulations, and standards.
• Communicate effectively, clearly, and concisely.
• Establish and maintain effective working relationships with a diverse range of individuals, including but not limited to coworkers, subordinate staff, supervisors, other managers, professional agencies, and the general public.

Supplemental Information

• May be required to work a varied schedule of hours, which may include evenings, weekends, and holidays.
• Completion of a background investigation to the satisfaction of the County may be required for some assignments.

Application & Selection Process

• Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.

Candidates who are successful in the selection process will have their names placed on the employment list.

REASONABLE ACCOMMODATIONS:

The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such a Medical Provider or a learning institution.

Conditional Job Offer: Once a conditional offer of employment has been made, the candidate will be required to successfully complete a background investigation, which includes a conviction history check, and satisfactory reference checks. The appointee will be subject to a post-offer medical evaluation or examination.

Recruiters will communicate with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines.

Disaster Service Worker: Pursuant to Governmental code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.

Equal Employment Opportunity (EEO) Statement
The County of Santa Barbara provides equal employment opportunities to all employees and applicants and prohibits discrimination, harassment, and retaliation of any type with regard to any characteristic or status protected by any federal law, state law, or Santa Barbara County ordinance. The County continues to be committed to a merit-based selection process and to eliminating barriers to attracting and retaining top qualified candidates. The County has a long-standing practice of providing a work environment that respects the dignity of individual employees and values their contributions to our organization.

APPLICATION DEADLINE: Friday, May 9, 2025, at 4:59 p.m. PST, postmarks not accepted. You can view job postings and apply online 24 hours a day at www.sbcountyjobs.com.

Chanel Y. Turner, Talent Acquisition Analyst,
Retirement Plans

• Generous County Defined Benefit Plan
• Eligible to participate in 457(b) Deferred Compensation Plan
• Retirement Reciprocity with CalPERS, CalSTRS, and 1937 Act plans
• For more information on our retirement plans, please visit: and

Health Benefits

• Choice of dental, vision and medical plans. In addition to the Benefit Allowance noted above, the County contributes toward medical premiums and dental premiums
• On-Site Employee Health Clinics in Santa Barbara and Santa Maria which provide ongoing and episodic services to eligible employees and their eligible dependents
• Employee Assistance Program (EAP) offers free, confidential assistance with personal and workplace problems to employees and their immediate family members
• Healthcare Advocacy Program to help employees navigate the complexities of health plan benefits
• Available Health Care and Dependent Care Flexible Spending Accounts, Health Savings Account (HSA), Supplemental Term or Whole Life Insurance, Personal Accident Insurance, Critical Illness Insurance, Accident Insurance and more!
• For more information on our health benefits, please visit:

Paid Time Off

• Vacation Leave 12 to 25 days per year depending on length of public employment
• Sick Leave 12 days annually with unlimited accumulation, one year of which can be converted to service credit upon retirement
• Paid Holidays based on bargaining unit (view the compensation summary for this bargaining unit, link below)
• Alternative Transportation Benefit (TDM) up to 2 days of additional vacation for using alternative methods of commuting
• For more information on Paid Time Off please view the Compensation Summary for this bargaining unit (available below)

Miscellaneous Benefits

• County Paid Term Life Insurance
• County Paid Long Term Disability Insurance
• Childcare and Employee Discounts
• Relocation Assistance may apply
• Flexible work schedule may apply
• For more information on all of these benefits, please visit:

Compensation Summary

• To view the Compensation Summary specific to the bargaining unit for this position (link to full Memorandum of Understanding also available at bottom of the summary), please visit:

*This benefits list is for convenience only; please refer to the Memorandum of Understanding for complete details of terms and conditions. Amounts are generally prorated for part-time employment.
01

I acknowledge that it is my responsibility as an applicant to provide sufficient information on my application to demonstrate that my education and experience meets the employment standards (minimum qualifications) for this position as detailed in the job bulletin. I further acknowledge that if the County determines that I do not meet the employment standards there will be no opportunity for me to provide additional information regarding my application after the closing date listed on the job bulletin. Therefore, I understand that before submitting a job application, it is important that I review the job bulletin thoroughly and ensure that my application clearly reflects how my education and experience meets the employment standards at the time I submit my application.

• I understand

02

I understand as part of the application process, a completed supplemental questionnaire form must be submitted along with the standard application. Resumes will be accepted, but NOT in lieu of a completed application and supplemental questionnaire form.

• I understand

03

The Human Resources Department communicates with all applicants through e-mail. Please make sure your email address is entered correctly, it is current, and that you check spam filters continuously during the recruitment and selection process to ensure you do not miss required deadlines.

• I understand.

04

To be considered for this position your application must CLEARLY demonstrate how you meet the requirements under EMPLOYMENT STANDARDS on the Job Bulletin or you will not be considered for this position. If you are unsure, go back and review your application before continuing.

• I understand

05

Please describe in detail your experience directly supervising staff in a health care setting. Include your employer name(s), dates in the supervisory role, number of direct staff supervised, type of health care setting and your overall responsibilities. If you do not have this experience, type "N/A."
06

Please describe in detail your experience in the following: a) utilizing technology including an Electronic Health Record (EHR) system to drive reports and information that inform strategic and quality enhancements to clinic services and, b) implementation of team-based care. If you do not have this experience, type "N/A."
07

Please describe in detail your previous work experience in which you were part of a team tasked with a) identifying the best potential solution to a problem, b) process improvement, or c) a planned change. Please provide details about the outcome of the team project, your role on the team, and indicate what made the team function successfully, if it did. If the team did not function successfully, identify why and describe what would have been needed to make the team successful. If you do not have this type of experience, type "N/A."
08

Please describe in detail your experience in community organization and collaboration as it relates to work with diverse community groups and agencies. If you do not have this type of experience, type "N/A."
09

Please describe in detail your experience in managing people and your ability to inspire high standards and a sense of collaboration to accomplish organizational goals. If you do not have this type of experience, type "N/A."
10

Please describe in detail your ability and experience dealing with difficult customer service situations. Provide one example and explain the following: A) What steps you took to resolve the matter, B) What was the overall outcome, and C) What you learned from that experience? If you do not have this experience, type "N/A."
11

Please describe in detail how your training, education, and experience makes you qualified for the Health Center Administrator position. Please refer to the attached job bulletin, paying careful attention to the Ideal Candidate section and highlight all skills, knowledge, abilities, experience, etc.
Required Question