Strategic Account Manager
Apply NowCompany: EFC Gases & Advanced Materials
Location: Hatfield, PA 19440
Description:
EFC GASES & ADVANCED MATERIALS is a leading supplier of specialty gases, fluorocarbons and rare gases. We supply quality products to global gas distributors, with unparalleled service. We are growing and are looking to add to our team of intelligent and innovative talent who work collaboratively to ensure success and growth for the future. Come join our team!
We have an immediate opening for a Strategic Account Manager. The responsibility of the Strategic Account Manager is to serve as the primary point of contact between EFC Gases & Advanced Materials and its strategic semiconductor accounts. It is their task to ensure the continuation of holistic healthy client relationships, new product development/introduction and growth of the business. EFC is a well-established and recognized business in the Specialty Gases and Chemicals business. Strategic accounts are located both domestically and internationally. Many strategic accounts exist across international markets including, South Korea, Japan, Taiwan, Singapore, China, and Europe. The Strategic Account Manager will focus on developing relationships at all levels of the account from commercial buyers to key operations personnel and management. This role will also advise EFC management on key strategies within the major accounts to grow business from both organic and acquired businesses.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage specific accounts within EFC's key accounts portfolio.
Achieve assigned strategic account objectives.
Establish strong, long-term and contracted client relationships.
Communicate with major clients on a regular basis and respond to specific queries.
Suggest solutions and innovative ideas to meet client needs.
Handle complaints and problems in a timely and effective manner.
Act as the liaison between key customers and internal teams.
Identify and approach new potential strategic customers.
Monitor sales performance metrics.
Prepare monthly, quarterly and annual reports and forecasts.
Continually gather and monitor information on competition and market trends; communicate information as needed.
Oversee preparation of sales proposals and tools; participate in sales presentations.
Understand and communicate information regarding company products, services, policies and procedures.
Possess and maintain thorough knowledge of fluorocarbons and specialty gases industry product and sales information.
Participate in regular onsite visits at all responsible key accounts.
Performs other related duties as assigned or needed.
QUALIFICATIONS / EDUCATION / EXPERIENCE:
Bachelor's Degree (BA) from four-year college or university, plus 5 years of specialty gas or chemicals operations or quality experience and 3 years of semiconductor commercial experience.
Proven track record of Sales experience in B2B environment including, proven work experience as a Strategic account manager or Key account manager.
Hands-on experience with CRM software and Account management systems.
Understanding of sales performance metrics.
An ability to address customer requests in a timely manner.
Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
Strong negotiation skills with a problem-solving attitude.
COMPETENCIES:
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
PHYSICAL DEMANDS / TRAVEL AND WORK ENVIRONMENT:
Continually required to sit, talk and hear and utilize hand and finger dexterity.
Occasionally required to stand and walk.
The employee must occasionally lift and /or move up to 10 pounds.
Experience and ability to travel both domestically and internationally as needed.
Expected travel up to 30%.
Experience in international sales.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
We have an immediate opening for a Strategic Account Manager. The responsibility of the Strategic Account Manager is to serve as the primary point of contact between EFC Gases & Advanced Materials and its strategic semiconductor accounts. It is their task to ensure the continuation of holistic healthy client relationships, new product development/introduction and growth of the business. EFC is a well-established and recognized business in the Specialty Gases and Chemicals business. Strategic accounts are located both domestically and internationally. Many strategic accounts exist across international markets including, South Korea, Japan, Taiwan, Singapore, China, and Europe. The Strategic Account Manager will focus on developing relationships at all levels of the account from commercial buyers to key operations personnel and management. This role will also advise EFC management on key strategies within the major accounts to grow business from both organic and acquired businesses.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage specific accounts within EFC's key accounts portfolio.
Achieve assigned strategic account objectives.
Establish strong, long-term and contracted client relationships.
Communicate with major clients on a regular basis and respond to specific queries.
Suggest solutions and innovative ideas to meet client needs.
Handle complaints and problems in a timely and effective manner.
Act as the liaison between key customers and internal teams.
Identify and approach new potential strategic customers.
Monitor sales performance metrics.
Prepare monthly, quarterly and annual reports and forecasts.
Continually gather and monitor information on competition and market trends; communicate information as needed.
Oversee preparation of sales proposals and tools; participate in sales presentations.
Understand and communicate information regarding company products, services, policies and procedures.
Possess and maintain thorough knowledge of fluorocarbons and specialty gases industry product and sales information.
Participate in regular onsite visits at all responsible key accounts.
Performs other related duties as assigned or needed.
QUALIFICATIONS / EDUCATION / EXPERIENCE:
Bachelor's Degree (BA) from four-year college or university, plus 5 years of specialty gas or chemicals operations or quality experience and 3 years of semiconductor commercial experience.
Proven track record of Sales experience in B2B environment including, proven work experience as a Strategic account manager or Key account manager.
Hands-on experience with CRM software and Account management systems.
Understanding of sales performance metrics.
An ability to address customer requests in a timely manner.
Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
Strong negotiation skills with a problem-solving attitude.
COMPETENCIES:
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
PHYSICAL DEMANDS / TRAVEL AND WORK ENVIRONMENT:
Continually required to sit, talk and hear and utilize hand and finger dexterity.
Occasionally required to stand and walk.
The employee must occasionally lift and /or move up to 10 pounds.
Experience and ability to travel both domestically and internationally as needed.
Expected travel up to 30%.
Experience in international sales.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.