Data Analyst (Unified Communications)

Job Description
We are seeking a Telecommunications Analyst to join our team in Warrenton, VA.

Responsibilities include, but are not limited to:

• Provide expert level support for the Implementation, Deployment and Engineering of UC services.
• Work on issues related to performance management, implementation engineering, fault isolation, troubleshooting UC systems that traverse the WAN and Managed Services.
• Troubleshoot the following UC solutions as they collaborate and interoperate across a WAN and Cloud environment: Polycom VTC systems, Cisco VTC systems, Cisco Routing and Switching, Cisco Firewalls, Cisco UC systems (Call Manager, Meeting Server, TMS and Expressways).
• Create firewall/ACL rule requests for system changes, implementations and deployments.
• Provide subject matter expertise and be the interface with all other engineering teams to facilitate implementation, operations, maintenance and enhancement of Unified Communications services.
• Develop and maintain comprehensive technical artifacts pertaining to the implementation, engineering, and optimization of Enterprise UC services.
• Author SOPs related to standard IT workflows.

Qualifications:

• 3-5 years of directly related experience.
• Bachelor's degree in a related field or 4 additional years of experience required.
• Must have a DoD IAT Level II certification such as: Security+, CCNA Security, CySA+, GICSP, GSEC, CND, SSCP
• Must have CCNA Collaboration certification or be able to obtain CCNA 200-301 within 6 months of hire.
• Experience with Microsoft Office applications such as Excel, Word, and Outlook.
• Experience using Microsoft SharePoint.
• Excellent written and communication skills.
• Proficient in Cisco Unified Communications Manager (CUCM) based VoIP networks, VCS/Expressway based VTC networks, and Cisco Meeting Server hosted conference platforms.
• Familiar with DoD/IC Voice/Video technologies and integration methods.
• Skills in the documentation of UC systems and their required services in both word, pdf, and drawing formats (Visio) are required.
• Experience managing a unified communications environment for a large enterprise.
• Ability to travel up to 25% of the time.

Preferred Qualifications:

• Proven experience in recommending solutions that improve customer satisfaction and/or the mission of the customer.

Security Clearance Requirements:

• Must have an active TS/SCI clearance

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans