ITOM Developer (remote work)
Apply NowCompany: Resource Logistics, Inc.
Location: Dallas, TX 75217
Description:
Role: ITOM Developer
remote work
Full time
1. ITOM Strategy & Implementation
Design and deploy ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CClientB).
Implement Cloud Infrastructure Governance (AWS, Clienture, GCP integrations).
Configure Event Management with third-party monitoring tools (Dynatrace, Splunk, Nagios).
Optimize CClientB health with automated Discovery and Service Mapping.
2. AIOps Solutions Development
Clienthitect predictive analytics & anomaly detection using ServiceNow AIOps.
Configure Machine Learning (ML) models for incident correlation and root cause analysis.
Implement AI-powered event grouping to reduce alert noise.
Develop self-healing automation (Integration with Orchestration).
3. Integration & Automation
Build REST/SOAP APIs for tool integrations (ITSM, APM, Observability).
Automate workflows using ServiceNow Flow Designer & IntegrationHub.
Develop custom AI/ML-driven dashboards for operational intelligence.
Technical Expertise
ServiceNow ITOM Modules:
Discovery, Service Mapping, Event Management, Cloud Management
Operational Intelligence (OI), MetricBase, Health Log Analytics AIOps & Machine Learning:
Anomaly detection, Predictive Analytics, RCA
Integration with AI/ML platforms Scripting & Automation: - Good to Have
JavaScript, PowerShell, Python
Flow Designer, IntegrationHub, Workflow Editor Monitoring Tools Integration: Good to Have
Splunk, Dynatrace, AppDynamics, Prometheus
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.
remote work
Full time
1. ITOM Strategy & Implementation
Design and deploy ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CClientB).
Implement Cloud Infrastructure Governance (AWS, Clienture, GCP integrations).
Configure Event Management with third-party monitoring tools (Dynatrace, Splunk, Nagios).
Optimize CClientB health with automated Discovery and Service Mapping.
2. AIOps Solutions Development
Clienthitect predictive analytics & anomaly detection using ServiceNow AIOps.
Configure Machine Learning (ML) models for incident correlation and root cause analysis.
Implement AI-powered event grouping to reduce alert noise.
Develop self-healing automation (Integration with Orchestration).
3. Integration & Automation
Build REST/SOAP APIs for tool integrations (ITSM, APM, Observability).
Automate workflows using ServiceNow Flow Designer & IntegrationHub.
Develop custom AI/ML-driven dashboards for operational intelligence.
Technical Expertise
ServiceNow ITOM Modules:
Discovery, Service Mapping, Event Management, Cloud Management
Operational Intelligence (OI), MetricBase, Health Log Analytics AIOps & Machine Learning:
Anomaly detection, Predictive Analytics, RCA
Integration with AI/ML platforms Scripting & Automation: - Good to Have
JavaScript, PowerShell, Python
Flow Designer, IntegrationHub, Workflow Editor Monitoring Tools Integration: Good to Have
Splunk, Dynatrace, AppDynamics, Prometheus
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.