Senior Manager, Workplace Experience

Our Opportunity:

Chewy is looking for a Senior Manager, Workplace Experience to join our pack in Plantation, FL. As the senior leader of the onsite Facilities team, you'll play a critical role in delivering an exceptional workplace experience for our Team Members (TMs) while coordinating daily operations. This role involves leading a team, coordinating with vendors and the landlord, supporting on-site events, and owning space management systems and processes. You'll report directly to the Director of Facilities and help drive a culture of service, efficiency, and excellence.

What You'll Do:

• Lead a high-performing Facilities team to deliver an outstanding, welcoming workplace experience.
• Oversee space planning and occupancy, including seating assignments, team moves, and neighborhood layouts-partnering with leaders to meet business needs.
• Maintain accurate data on headcount and team allocations; build positive relationships to stay ahead of organizational changes.
• Drive daily operations: ensure workspaces are clean, stocked, and ready for use, and manage supply and asset inventories.
• Own office budgets, procurement, and vendor relationships-covering maintenance, catering, vending, and general services.
• Manage building maintenance and improvement projects in coordination with landlords, vendors, and internal partners.
• Oversee the mailroom process and facilitate shipping/receiving logistics.
• Support workplace safety by partnering with EHS and Asset Protection, and ensuring compliance with emergency protocols.
• Collaborate on and support on-site events-from everyday engagement to large-scale meetings and summits.
• Communicate regularly with customers on facility updates, and serve as a go-to resource for Team Members and guests.

What You'll Need:

• Bachelor's Degree in a related field (business, communications, real estate), or equivalent work experience
• 5-10 years of facilities or workplace management experience supporting over 500 employees daily.
• Experience as a people leader, leading a small team of individual contributors
• A customer-first approach and strong communication skills, both verbal and written.
• Ability to thrive in a fast-paced, dynamic environment and independently solve problems.
• Strong organizational skills, attention to detail, and ability to juggle multiple projects.
• Experience managing office budgets, vendors, and procurement processes.
• Familiarity with space planning tools and occupancy tracking systems.
• Willingness to be onsite Monday - Friday, with flexibility for events or emergencies.
• Position may require travel.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

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