Co-Head MS Delivery

The Opportunity:

The Co-Head Managed Services/Delivery is responsible for developing, maintaining, and overseeing assigned Delivery teams within Managed Services. This role contributes to the overall management of Managed Services via input into strategic planning and reinforcing messaging with respect to the strategic direction of the business via supervisory lines, while upholding ACA's culture and values.

What you'll do:

• Assist with the identification and/or development of company-wide goals, strategies, and business opportunities.
• Serve as the relationship manager for and manage, develop and grow strategically important client accounts including overseeing the successful completion of all aspects of work for Managed Services clients.
• Fosters a positive employee experience through development, training and feed back to staff
• Identify, develop and generate business opportunities across the whole ACA enterprise to provide a more comprehensive offering of services to new and existing clients
• Increase ACA's brand awareness by conducting research and surveys, writing articles, speaking/presenting at industry conferences, and/or making internal or client presentations on key topics
• Support and work closely with leadership to help the business unit meet its financial and non-financial objectives, including growth targets. Additionally, develop, implement and be accountable for strategy and process to improve other key performance indicators such as gross margin, staff and client retention

To qualify for the role you must have:

• Bachelor's degree in accounting or related field
• Minimum of seven (7) of industry experience with client facing responsibilities
• Minimum of four (4) years of managerial experience with in-depth understanding of the requirements to manage the day-to-day operations of a high performing team/function of 30+ employees

Skills and attributes for success:

• Demonstrated professional integrity
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
• Ability to exercise discretion and make independent judgments on matters of significance
• Ability to work in a fast-paced, small team environment
• Ability to establish and maintain effective working relationships with colleagues and clients
• Highly motivated and goal oriented; pro-active in one's own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks.
• Dedicated to upholding ACA's high-quality standards and customer service focus
• Strong organizational and problem-solving skills with attention to detail
• Strong oral and written communication skills
• Proficient with Microsoft Office applications and comfortable working in a tech enabled environment

Ideally, you'll also have:

• Experience in compliance

What working at ACA offers:

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You'll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

What we commit to:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.