Principal, Solutions & Growth

Principal, Solutions & Growth (Lead Solution: CX)

At Bond we design, build, and manage innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. Our Customer Experience (CX) Practice is a key part of our strategy that can take us in some pretty amazing directions, and as thePrincipal, Solutions & Growth, you'll have your hands on the wheel as we drive the future of customer and employee-centric outcomes for new clients with our customer and employee experience design, research, training and enablement offerings as lead solutions.

The Principal, Solutions & Growth is responsible for managing and growing our business leveraging relevant experience and thought leadership to nurture and convert prospects into new clients. This key role will be responsible for growing relationships with new clients by identifying and securing business opportunities to support new revenue growth for the organization with CX-led solution opportunities. In addition, the role will oversee newly acquired clients (high potential assigned accounts within the past fiscal year), ensuring delivery excellence and broadening our relationships and services with these new accounts through and beyond CX with a results-oriented mindset and unwavering focus on client needs.

Take a moment to ask yourself these key questions: Do you love solving business challenges, especially those that haven't even been identified yet? Do you believe that every experience is loyalty in the making or breaking? Are you passionate about the future of customer and employee-centric experiences driving their growth? Does this sound like you? Yes? Good. This could be a great opportunity for you. And us!

What you'll do:

• Lead client opportunity development- As a reliable and trusted senior client partner, you leverage your expertise in marketing and customer relationship growth to qualify sales leads and nurture prospect relationships, serving as a dedicated advocate within the framework of Bond. You will create connections with new clients by engaging in collaborative approaches to problem solving and identify ways in which Bond's CX services can help solve these challenges and meet their objectives. You will manage the sales pipeline for these opportunities with new and recently acquired clients, forecasting revenues and timing, while providing regular activity reports to management. You will pivot from marketing and introduce your prospects to other lead-solution partners based on client needs - all in the interest of growing the client relationship with Bond while solving their challenges with relevant solutions.
• Solution Development- You will be accountable for bringing together the right smart minds and safe hands from around the Bond organization to pitch, win and deliver great solutions that meets your client's needs and designs a path to growth for diversified services. When that solution is CX, you will lead from end to end. You will drive the development of solutions, pricing and go-to market strategies, business development and sales enablement solutions, and crafting pursuits in cooperation with our practice teams that outline overall objectives, solutions, activities, deliverables, efforts, and timelines with a right to win. As a seasoned customer experience and sales leader, you will contribute to CX market positioning and visibility leading to growth, lead the end-to-end sales strategy and process including coaching your extended team to successful outcomes that advance CX. When the new client need differs from CX, you will facilitate a smooth introduction and pursuit by a partner solution at Bond.
• Managing your clients- This role is a hybrid mix of business development strategy and execution, including the successful conversion and onboarding with oversight of new clients that you bring into the business. You will lead internal Bond delivery team engagement by establishing connections with every member of the global project team across various business practices around your clients' needs led by CX as the solution practice. You will drive open lines of communication within a matrixed environment, while establishing and maintaining a strong partnership with the client by providing thought leadership during delivery and ensuring successful execution of deliverables to help lead to the next growth opportunity in your plan.
• Account Growth Planning and Execution -You will have overall client leadership responsibility for growing new clients and transitioning them to other solution leads in a diversified account development model, connecting the dots across needs being solved and leveraging solution based selling skills to ensure that one successful project leads to a next as part of a deliberate plan you lead. Strategic planning for growth in your senior role within Bond, and activating Bond's wide and deep breadth of capabilities, innovation and partnerships within client accounts, is a key part of building our long-term partnership with your clients. You will be expected to manage quarterly targets and annual growth plan to grow the clients that you acquire and manage in year 1.

What you'll have:

• Bachelor's Degree or equivalent combination of education and experience at senior levels leading CX agency or consultancy services and delivering cutting edge programs spanning research, CX design, employee experience training, enablement and coaching.
• 10+ years of experience in a customer-facing role responsible for revenue achievements in sales, business development, customer success and/or account growth in high performing CX services organizations.
• Hands-on knowledge of agency new business strategy: winning on a unique point of difference with leading capabilities in the CX/EX services from insight through execution across the GTM.
• Proven track record of achieving revenue, growth targets, and generating new business with Fortune 1000 brands.
• Outstanding communication, interpersonal and collaboration skills to both internal and external stakeholders.
• Stellar ability to influence others in a complex, matrix environment and gaining buy-in at multiple levels across the organization.
• Highly motivated and able to work against aggressive schedules with exceptional ability to prioritize, manage, and deliver on multiple projects simultaneously.
• Strategic mindset for planning growth and introducing Bond's diverse breadth of services.
• Strong experience managing the financial aspects of a book of business including forecasting revenue, costs, profit margins, reporting your financials to company executives, etc.

Bond is proudly recognized as a Great Place to Work and Best Managed Company. We're 800(ish) people working tirelessly together to make the world a more loyal place. You'll be joining a hyper-talented team with a galaxy of skill sets ranging from research to creative to digital and beyond. You'll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client's biggest business challenges.

At Bond, we are proud to be a diverse organization, and we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create equal opportunity and positive employment experiences for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities.

Please connect with our People & Values team should you require any accommodation.