Client Engagement Director
Apply NowCompany: ALM Global
Location: New York, NY 10025
Description:
Join us for a bright future...Discover where your talent fits best at ALM!
Our network of more than 450+ employees globally is united by a shared understanding that the work we do makes a direct impact on the success of our customers and audiences. Our collaborative environment provides a vast amount of opportunities for career development. Our goal is to hire industry's top talent, offer growth opportunities and provide a fulfilling working environment.
Here at ALM, we are a customer-focused and market-driven company dedicated to the success of the customers we serve with our information products and marketing services and events. Across ALM, our teams deliver premium content to professionals in the legal, finance, real estate and insurance industries.
We promote and value innovation and an entrepreneurial spirit. We believe that integrity must be at the heart of everything we do. We foster an environment of trust and teamwork and believe that employee empowerment drives our progress and success as a business. We insist on quality and continuous improvement in all that we do. We have a winning attitude and seek to celebrate all of our successes ... big and small.
Salary Range: 75,000 - 90,000 USD Annually
The referenced salary range is based on the Company's good faith belief at the time of posting. Total compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.
ABOUT ALM & LAW.COM: ALM is a global leader in specialized business information for the legal, financial, and professional services industries. Our flagship platform, Law.com, alongside powerful solutions like Law.com Radar and Legal Compass, helps in-house legal teams stay ahead of change, benchmark against peers, and navigate emerging risks.
We're looking for a Client Engagement Director to be the trusted advisor and day-to-day contact for a portfolio of corporate clients, ranging from Fortune 500 giants to fast-growth disruptors. Your work will be vital to making sure clients are using, expanding, and getting real value from our products. This role is perfect for someone who knows how in-house legal departments work, understands how different roles across the legal function think and operate and can match product features to business needs. You'll be a connector, linking product use to job outcomes, usage data to opportunity, and client insight to internal teams.
Responsibilities:
Qualifications:
Why you should join ALM...
ALM provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, national origin, age, disability or genetics. In addition to federal law requirements, ALM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Our network of more than 450+ employees globally is united by a shared understanding that the work we do makes a direct impact on the success of our customers and audiences. Our collaborative environment provides a vast amount of opportunities for career development. Our goal is to hire industry's top talent, offer growth opportunities and provide a fulfilling working environment.
Here at ALM, we are a customer-focused and market-driven company dedicated to the success of the customers we serve with our information products and marketing services and events. Across ALM, our teams deliver premium content to professionals in the legal, finance, real estate and insurance industries.
We promote and value innovation and an entrepreneurial spirit. We believe that integrity must be at the heart of everything we do. We foster an environment of trust and teamwork and believe that employee empowerment drives our progress and success as a business. We insist on quality and continuous improvement in all that we do. We have a winning attitude and seek to celebrate all of our successes ... big and small.
Salary Range: 75,000 - 90,000 USD Annually
The referenced salary range is based on the Company's good faith belief at the time of posting. Total compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.
ABOUT ALM & LAW.COM: ALM is a global leader in specialized business information for the legal, financial, and professional services industries. Our flagship platform, Law.com, alongside powerful solutions like Law.com Radar and Legal Compass, helps in-house legal teams stay ahead of change, benchmark against peers, and navigate emerging risks.
We're looking for a Client Engagement Director to be the trusted advisor and day-to-day contact for a portfolio of corporate clients, ranging from Fortune 500 giants to fast-growth disruptors. Your work will be vital to making sure clients are using, expanding, and getting real value from our products. This role is perfect for someone who knows how in-house legal departments work, understands how different roles across the legal function think and operate and can match product features to business needs. You'll be a connector, linking product use to job outcomes, usage data to opportunity, and client insight to internal teams.
Responsibilities:
- Drive Adoption: Help corporate legal departments activate and embed our tools into their workflows across functions like litigation, compliance, legal ops, and executive leadership.
- Track & Influence Usage: Monitor product engagement trends, identify gaps or underuse, and design proactive outreach to re-engage or expand touchpoints.
- Map the Org: Learn how each client is structured, who uses what, and what success looks like for each stakeholder, from Legal Ops to GCs.
- Client Relationship Management: Serve as the face of ALM post-sale, running check-ins, trainings, and insight reviews that drive deeper engagement and create internal advocates.
- Partner with Sales: Collaborate with account managers and sales teams to surface expansion opportunities and reduce churn risk through engagement insights.
- Support High-Impact Moments: Lead walkthroughs, executive business reviews, and other strategic conversations that tie usage to client value and outcomes.
- Advocate for Clients: Capture feedback and user behavior to influence product development and editorial priorities internally.
Qualifications:
- 3-7 years in a customer-facing role: customer success, legal tech, consulting, or legal operations strongly preferred
- Experience working with or supporting in-house legal teams; comfort working across functions and titles
- Strong communication and facilitation skills, with the ability to adjust style based on audience (legal ops vs. execs vs. litigation leads)
- Product curiosity: you enjoy learning tools deeply enough to teach others how to get value from them
- Analytical thinking: you're drawn to usage metrics and patterns and know how to turn them into action
- Background in law, compliance, research, or legal journalism is a plus
Why you should join ALM...
- Generous Benefit Plans for Medical, Vision & Dental Coverage
- 401(K) Plan With Match
- Paid Time Off (Vacation, Personal Days & Sick Days)
- Summer Fridays - Early Office Closure
- Paid Holidays
- Health Savings Account
- Flexible Spending Accounts for Dependent Care & Medical Expenses
- Parental Leave
- Career Development Learning & Training Opportunities
- Educational Assistance
- Employee Referral Bonus
- Employee Recognition Awards
- Short-term & Long-term Disability Coverage
- Flexible Work Schedules
ALM provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, national origin, age, disability or genetics. In addition to federal law requirements, ALM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.