Account Manager III
Apply NowCompany: JP Morgan Chase & Co.
Location: Tempe, AZ 85281
Description:
Job Description
Join our team as a Vice President in Disputes Operations, where you will lead a talented group within Global Card Operations.
As a Vice President of Disputes Operations within Global Card Operations, you will lead a team dedicated to managing disputes and chargebacks for our clients. You will play a crucial role in ensuring seamless operations, driving strategic initiatives, and fostering a culture of trust and transparency. Your leadership will be instrumental in enhancing client relationships and promoting the adoption of self-service solutions.
Job Responsibilities:
Required Qualifications, Capabilities, and Skills:
Preferred Qualifications, Capabilities, and Skills:
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Join our team as a Vice President in Disputes Operations, where you will lead a talented group within Global Card Operations.
As a Vice President of Disputes Operations within Global Card Operations, you will lead a team dedicated to managing disputes and chargebacks for our clients. You will play a crucial role in ensuring seamless operations, driving strategic initiatives, and fostering a culture of trust and transparency. Your leadership will be instrumental in enhancing client relationships and promoting the adoption of self-service solutions.
Job Responsibilities:
- Lead the Dispute Operations team in Tempe, overseeing workflow, performance management, and team development.
- Manage work volumes and ensure adherence to policies and deadlines.
- Collaborate with peer leaders and stakeholders to resolve client issues and drive shared work streams.
- Analyze client data to identify trends and develop strategic departmental initiatives.
- Drive change initiatives and technology enhancements to improve operations.
- Attract, develop, and retain top talent, fostering a diverse and inclusive work culture.
- Build a culture of trust, transparency, and integrity within the team.
- Identify opportunities for digital tool adoption to enhance client self-service options.
- Conduct regular client relationship reviews to educate and influence the adoption of self-service tools.
Required Qualifications, Capabilities, and Skills:
- Comprehensive knowledge of Treasury Services and/or Custom Card products.
- Experience in data analytics and change management, with the ability to present findings.
- Strong influencing skills without direct supervision.
- Proficiency in providing quantifiable management reporting.
- Project management and execution skills.
- Excellent verbal, written, interpersonal, presentation, negotiating, and organizational skills.
- Strategic thinking with adaptability to change.
- Demonstrated team-building skills and ability to work collaboratively.
- 6+ years of client-facing work experience.
- Experience in delivering coaching and feedback/people management.
Preferred Qualifications, Capabilities, and Skills:
- Previous team management experience.
- Bachelor of Science or Business Administration degree and/or 6+ years of equivalent work experience.
- Proficiency in Google G Suite and Microsoft Office.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.