Manager, Sales Steering

At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Sales Steering Manager, you will establish volume and revenue goals to maximize profitability for the company. You will produce and analyze sales forecasts, trends and budgets to assist in the development and maintenance of accounts.

Responsibilities

• Guide, coach and support the Sales Steering department.
• Monitor and measure workload of staff to ensure best processes are in place.
• Assist management in the development of global volume/revenue budgets and forecasts while monitoring overall performance of accounts.
• Steer sales staff to pursue the most attractive business based on equipment imbalances, ship system requirements and target accounts/commodities.
• Analyze competitive information and statistical data.
• Monitor and provide reports on performance vs. budget and communicate results with the sales department and management.
• Facilitate e-business initiatives to enhance customer and carrier efficiencies.
• Assist in the preparation of monthly actuals and trend results.
• Market equipment effectively by steering containers to equipment demand areas and depleting surplus areas.
• Communicate new requirements, processes and procedures to staff.
• Make certain that all departmental and functional training requirements are fulfilled.
• Ensure consistent application of Hapag-Lloyd policies to all personnel actions.

Qualifications

• Bachelor's Degree and 5 years of experience in the Maritime Industry or the equivalent combination of education and experience.
• Generally responsible for managing employees within the Sales Steering Department.
• Provide coaching to develop others through self-reflection and/or knowledge sharing.
• Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports and terminals for job assignments and the willingness to clarify shipping terms unique to a location.
• Exhibit excellent communication and organizational skills by understanding, acquiring new skills, making requests, asking questions and relaying information with ease.
• Provide excellent customer service by offering persistent enthusiasm in all interactions, giving high priority to their satisfaction, and anticipating their business needs through questioning, listening and understanding.
• Continually monitor customer feedback.
• Demonstrate knowledge of the customer's business.
• Recognize and attend to multiple facets of unfamiliar issues and problems by applying a logical and systematic approach to analyzing and assembling relevant information from multiple sources.
• Make sound decisions in ambiguous situations not covered by explicit rules by applying
  general principles and guidelines.
• Adjust decisions to meet with changing circumstances or new information and provide a well thought out rationale for the decision.
• Readily grasp key points and restate verbal communications in own words to ensure accurate understanding.
• Grasp concrete information within complex interrelationships and understand and apply abstract concepts to problem solving.
• Demonstrate interest in business matters and events outside his/her technical specialty by continually improving knowledge and skills.
• Choose appropriate vocabulary and level of technical complexity in communicating to different audiences the knowledge they need.
• Respond directly and appropriately to questions from others.
• Utilize open ended, non-threatening questions to elicit information from others.
• Readily comprehend written information in area of technical expertise.
• Compose effective and professional written communications and documentation for nonroutine and/or technical matters.
• Present ideas in a systematic and logical sequence.
• Maintain confidence and composure while speaking formally on new topics.
• Use audio-visual aids effectively to underscore points in presentations.
• Respond directly and appropriately to spontaneous questions from the audience.
• Make careful commitments, assuring that they will not cause inconvenience.
• Adhere to sound business ethics without overselling services or making disparaging comments about others; always showing consistency between words and actions.
• Maintain trust by seeking truth and speaking it to others.
• Develop strategic plans for customer growth using state of the art Customer Relations
• Management software (CRM).
• Proficient in MS Office (e.g., MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands.

Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the incumbent is regularly required to sit, talk and hear. The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision. May incur mental stress due to time deadlines. May need to lift to 15 pounds at times. This job description describes the minimum job requirements. This description is illustrative and does not imply that the functions outlined below are the exclusive standards of this position. Incumbents will be expected to follow additional instructions and perform other related duties as required.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.