Section Manager, Group and Business Health Insurance
Apply NowCompany: Desjardins Group
Location: Mississauga, ON L4T 4M6
Description:
Temporary position for 12 months
As the Section Manager - Group and Business Health Insurance Client relation Centre (Ontario) your role will consist in managing a team of agents using your skills to make quality decisions and optimize work processes. You will be responsible for the service offer and for creating and developing the action plan. Your aptitude for developing talent and focusing on results will allow you to efficiently manage people and performance, oversee reporting and ensure member and client satisfaction. More specifically, you will be required to:
What we offer*
* Benefits apply based on eligibility criteria.
What you bring to the table
Trade Union (If applicable)
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family
Management (FG)
Unposting Date
2025-05-2
As the Section Manager - Group and Business Health Insurance Client relation Centre (Ontario) your role will consist in managing a team of agents using your skills to make quality decisions and optimize work processes. You will be responsible for the service offer and for creating and developing the action plan. Your aptitude for developing talent and focusing on results will allow you to efficiently manage people and performance, oversee reporting and ensure member and client satisfaction. More specifically, you will be required to:
- Manage the operations of your team of customer service agents with a view to organizing work in a way that fosters optimal productivity and exemplary service quality, while adhering to corporate policies and industry legislation
- Negotiate optimal intervention methods with the section managers of healthcare units for following up on files, maintaining expertise and managing complaints
- Develop and maintain harmonious and effective business relationships with various client segments
- Deliver high-quality services at a unit cost that is comparable to or better than that of our main competitors
- Ensure the development of customer contact centre methodologies in keeping with best market practices. Adapt quickly to the changing needs of current and new clients.
- Contribute to client retention by offering quality and accessibility while maintaining constant feedback with business development units
- Ensure the development, implementation and monitoring of an action plan for its administrative unit in line with the strategic orientations of the company and integrated with the other administrative units, in a context of performance management
- Implement management and communication practices that promote change management, talent attraction and retention, skills development, engagement and diversity, consistent with the company's values
What we offer*
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
* Benefits apply based on eligibility criteria.
What you bring to the table
- Bachelor's degree in a related field
- A minimum of seven years of relevant experience
- Please note that other combinations of qualifications and relevant experience may be considered
- Expert proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Advanced knowledge with the group insurance field and the customer contact centre market
Trade Union (If applicable)
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family
Management (FG)
Unposting Date
2025-05-2