Director of Operations | Full-Time | South Okanagan Events Centre

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

In consultation with the General Manager, the Director of Operations manages, supervises, and coordinates the day-to-day operations of the complex including but not limited to maintenance, set-up/changeovers, custodial/housekeeping, landscaping/grounds keeping, equipment safety and capital projects. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing highly responsible staff assistance to the General Manager.

This role pays an annual salary of $85,000-$120,000 CAD and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 11, 2025.

About the Venue

The South Okanagan Events Centre, located in sunny Penticton, BC, is a central hub for recreation with a variety of facilities nearby. As the proud home of a WHL hockey team, the venue continues to grow and thrive in the heart of the city.

Responsibilities

• Oversees overall daily operation and maintenance of the facility and all systems
• This includes HVAC, sound, electrical, plumbing, fire protection, life safety, workplace safety, communications, scoreboard sytems, pest control, custodial services, etc
• Participate in the development and administration of the facility's operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary
• Oversees the advancing and communicating of event information to the appropriate departments and staff
• Oversees the operation of event set-up and tear-down, i.e. basketball floor, stage risers, chairs, signs, banquet functions, etc
• Acts as liaison with City for numerous facility related functions (bylaw, Parking, Licenses, permits, inspections, warranties, etc)
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Responsible for Health & Safety compliance
• Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc)
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users
• Direct and monitor the work of contractors, engineers and architects on building projects
• Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, Provincial and Local regulations
• All other duties as assigned by the General Manager

Qualifications

• B.S. or B.A. degree from an accredited college/university
• 5 years' experience in facility operations management, ideally experience in a convention center, sports facility, performing arts facility or other multi-purpose public assembly facility
• Possesion of, or ability to obtain a 5th Class Refrigeration Certificate or a Refrigeration Operator Certificate
• Familiarity with WorkSafe BC, BC Safety Authority and CSA standards and regulations as related to facilities
• Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations
• Ability to work event nights, weekends and holidays as required
• Knowledge of budget preparation and control
• Knowledge of Worksafe requirements.
• Basic Knowledge of boilers, chillers, refrigeration and ice making
• Basic Knowledge of Fire Alarm / Fire Protection systems and regulations
• Knowledge of Event production and ice rink technology
• Capable of operating in Microsoft Office applications including: Excel, Word, Outlook
• Ability to supervise the work of others
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
• Ability to speak, read and write in English
• Ability to work well in a team-oriented, fast-paced, event-driven environment
• Working knowledge of equipment safety, facility maintenance and housekeeping
• Excellent customer service skills

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.