Revenue Growth Manager - GM Envolve OnStar

Job Description

This role is categorized as hybrid. This means the successful candidate is expected to report to GM Global Technical Center three times per week, at minimum.

Position Overview:

As the Revenue Growth Manager, you will play a key role in leading and executing revenue strategies, driving subscription performance, operational efficiency, and ensuring alignment between sales, marketing, and customer success teams. This is a highly strategic and hands-on role where you will be responsible for ensuring the packaging and pricing reflects the OnStar brand and meets the commercial market dynamics, while creating data-driven processes, optimizing systems, and ensuring that all revenue-generating teams are working cohesively toward common goals.

Your leadership will be critical in driving business KPI performance, leveraging the operational infrastructure to support revenue growth, improve customer acquisition and retention, and help scale our business. You will leverage your expertise in data analytics, merchandising, sales operations, and technology to deliver actionable insights and process improvements that support the broader objectives of the OnStar Fleet team.

Key Responsibilities:

Revenue Strategy & Alignment:

• Collaborate closely with the leadership team to define and execute revenue strategies across sales, marketing, and customer success.
• Ensure alignment between the different teams to drive cohesive, unified go-to-market strategies.
• Shape how we (OnStar) sell our products and services to commercial customers, through compelling pricing, packaging, merchandising and sales channel experiences, ensuring pricing structures are balanced with profitability.
• Establish clear KPIs and revenue targets and ensure that all revenue-generating teams are working toward shared objectives and KPIs.

Data-Driven Decision Making:

• Own the reporting and analytics for revenue-related functions, providing regular, detailed reports to leadership to inform decision-making.
• Partner with the Enterprise Data & Analytics Integration team to develop dashboards and visualizations to track sales performance, shopper behavior, marketing effectiveness, and customer success metrics.
• Use data to diagnose performance gaps, identify trends, and recommend solutions to improve revenue outcomes.
• Ensure data integrity and consistency across systems (CRM, marketing automation, customer success tools, etc.) to enable accurate reporting and forecasting.

Forecasting & Reporting:

• Partner with finance, sales, marketing, and leadership to develop accurate revenue forecasts and track progress against targets.
• Provide regular reporting on the health of the revenue pipeline, highlighting risks and opportunities.
• Present key metrics and performance indicators to leadership and other stakeholders to inform strategic decisions.

Continuous Improvement & Optimization:

• Drive a culture of continuous improvement by leveraging data and feedback to refine and optimize processes and strategies.
• Conduct post-mortem analyses after major campaigns or initiatives to identify lessons learned and areas for improvement.
• Act as the advocate for data-driven decision-making, ensuring that all revenue teams have the right insights to optimize performance
• Key liaison to marketing on the development, implementation, and optimization of marketing campaigns for demand generation and customer loyalty.
• Partner with Sales and Marketing to understand their challenges and provide operational support.
• Drive alignment on lead generation, sales enablement, account management, and customer lifecycle to ensure consistency across the revenue funnel.
• Partner with GTM Strategy to ensure seamless launch of new products and enhancements fit within the established commercial OnStar catalog
• Serve as a trusted advisor to business leaders by providing strategic recommendations to improve revenue performance.
• Partner with cross-functional teams to optimize the tech stack for revenue operations, including CRM, marketing automation platforms, sales enablement tools, and analytics software.

Team Leadership & Development:

• Lead, mentor, and develop a high-performing revenue operations team, ensuring alignment with organizational goals and personal growth.
• Provide guidance and training on operational best practices, CRM systems, reporting, and data interpretation.
• Foster a collaborative, results-driven culture that emphasizes accountability, innovation, and continuous improvement.

Additional Job Description

Qualifications:

Education:

• Bachelor's degree in Business, Finance, Marketing, or related field.
• MBA is a plus.

Experience:

• 8+ years of experience in revenue operations, sales operations, or a related field
• 3+ years of direct or indirect leadership experience
• Proven track record of driving operational efficiency and growth in a fast-paced, high-growth environment.
• Experience working closely with senior leadership, particularly in sales, marketing, and customer success functions.
• Proven experience in managing cross-functional teams and driving alignment across revenue-generating departments.
• Strong understanding of sales, marketing, and customer success operations and the key levers for growth in each function.
• Experience in CRM platforms (Salesforce) and marketing automation tools.

Skills:

• Strong analytical skills and use of analytics tools (e.g., Tableau, Power BI, Excel) with the ability to leverage data to drive insights and decision-making.
• Exceptional problem-solving skills and the ability to think strategically while executing tactically.
• Excellent communication, presentation, and interpersonal skills to engage with cross-functional teams.
• Deep understanding of the revenue lifecycle, from lead generation to customer retention.
• Familiarity with revenue forecasting, pipeline management, and subscription performance metrics.
• Strong leadership and people management skills with the ability to influence and drive cross-functional collaboration.
• Exceptional communication skills, both written and verbal, with the ability to present complex data and insights to non-technical stakeholders.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

This job may be eligible for relocation benefits.

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Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
Tuition assistance and student loan refinancing;
Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

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