Bar and F&B Operations Manager

Job Description Summary

Under the strategic direction of the Director of Food & Beverage, the Bar and F&B Operations Manager is responsible for the leadership and operational oversight of all hotel beverage outlets, including the iconic Redwood Room bar. This role ensures a profitable, service-driven operation with a strong focus on luxury guest experiences, team development, and compliance. The ideal candidate brings a background in upscale hotel bar environments, expertise in cocktail program development, and a proactive, hands-on leadership style.

Job Description

Company Overview

At Sonesta International Hotels, we open our doors and welcome the world. We offer service with passion, loyalty with a purpose, and a commitment to the many faces-new and familiar-that stay with us. The human side of hospitality is the core of our culture. Our mission is to wow every guest, team member, partner, and community in which we operate by delivering quality, value, and amazing hospitality.

Together we can bring these values to every one of our over 1,100 properties in eight countries-and counting. Now with 15 industry-leading brands to choose from, whether you're looking for luxury, have extended travel in your horizon, or simply want to explore on a budget, we have a Sonesta stay that's perfect for you.

Key Responsibilities:

• Oversee daily operations of all beverage outlets, with a primary focus on Redwood Room, ensuring alignment with brand standards and financial objectives.
• Lead the design, execution, and evolution of cocktail and beverage programs, including training and mentoring staff on mixology techniques and guest engagement.
• Conceptualize and implement seasonal bar activations and initiatives to drive revenue and enhance guest experiences.
• Ensure compliance with all health, sanitation, and liquor regulations, including active adherence to Local 2 union guidelines.
• Actively promote bar visibility and business through strategic marketing efforts, including expanding the 7Tables database.
• Monitor and maintain consistent service quality and beverage presentation through daily lineups, service audits, and guest feedback.
• Collaborate with other departments to maintain cleanliness, maintenance, and the aesthetic of all bar and adjacent areas.
• Provide leadership and direction to the bar team, including scheduling, performance evaluations, hiring input, and development planning.
• Maintain labor and beverage costs in line with departmental budget and productivity targets.
• Conduct and document daily and monthly team training sessions to enhance product knowledge, service standards, and guest interaction skills.
• Maintain accurate scheduling, vacation bidding, and payroll processing in accordance with Local 2 union standards.
• Ensure timely completion of all departmental compliance training.

Required Qualifications:

• High school diploma or equivalent required; college degree in Hospitality, Business, or a related field preferred.
• Minimum of 3 years of progressive leadership experience in a luxury hotel bar or upscale cocktail-focused outlet.
• Deep knowledge of beer, wine, spirits, and current cocktail trends.
• Working knowledge of POS systems (preferably Simphony) and back-office software including Microsoft Excel, Word, and Adobe programs.
• Familiarity with Local 2 union rules and operational standards.
• Outstanding interpersonal, verbal, and written communication skills in English; multilingual abilities (Spanish or Cantonese) are a plus.
• Flexible schedule availability, including evenings, weekends, and holidays, based on business needs.
• High-energy leadership style with the ability to manage through high and low volume periods while maintaining a guest-first focus.
• Strong organizational and team-building skills to inspire excellence across all levels.

Physical Abilities:
Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Stand, sit, or walk for an extended period of time or for an entire work shift
Reach overhead and below the knees, including bending, twisting, pulling, and stooping

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

Sonesta is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform traditional hospitality.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at hr@sonesta.com.

Additional Job Information/Anticipated

Pay Range

Pay Range: $80,000 - $90,000 per year. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.