Level II Linux Service Desk Technician with Security Clearance
Apply NowCompany: TENAX Technologies
Location: Aber Prov Grd, MD
Description:
Job Summary
TENAX Technologies is currently seeking a Level II Linux Service Desk Technician to provide technical support at Aberdeen Proving Ground, or at Beltsville, MD. The Linux Service Desk Technician will provide high-level service to end-users while troubleshooting advanced hardware, software, and network issues for the Army Research Lab, which operates 24/7/365. The ideal candidate must possess excellent customer service skills and the ability to effectively communicate technical information to non-technical users. Key Responsibilities
Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service at the Service Desk.
Manage, coordinate, and implement software upgrades, patches on workstations.
Integrate new hardware and software into existing infrastructure.
Collaborate with other teams and team members to develop automation strategies and deployment processes.
Develop, implement and maintain security controls and supporting documentation as required for risk management framework (RMF).
Fault finding, analysis and of logging information for reporting of performance exceptions.
Support security incident reporting, vulnerability assessments, and information assurance compliance scans.
Maintain system evaluations and certifications.
Facilitate the creation and maintenance of Identity and Device Management
Provide platform administration for Linux based applications.
Provide input on ways to improve the stability, security, efficiency, and scalability of the environment.
Maintain best practices on managing systems and services across all environments. Requirements
Associate or bachelors degree in a related field, or two years of general IT experience.
Minimum of 1-2 years of experience in a technical support role, preferably in a helpdesk or service desk environment, with at least 1 year of experience with Linux.
CompTIA Security+ or other IAT level II certification.
Linux+, RHCSA, LPIC or equivalent Linux computing certificate is required.
Demonstrated knowledge of Linux: RedHat, CentOS, Debian, etc.
Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP
Experience acquiring and installing software from different sources (ie: vendor tar files, repos) Identity and Device Management (ie: Active Directory, Kerberos, PAM, SSSD) Experience using Windows operating systems, Microsoft Office, and other productivity software.
Knowledge of networking concepts (ie: VLANs & IPV6) and troubleshooting techniques.
Strong customer service skills and ability to communicate technical information to non-technical users.
Ability to work independently and in a team environment.
Strong problem-solving skills. Nice to have
Familiarity with general virtualization concepts. Experience with Nutanix is preferred.
Understanding of SElinux Experience using Ansible or Puppet
Experience using Red Hat Satellite
TENAX Technologies is currently seeking a Level II Linux Service Desk Technician to provide technical support at Aberdeen Proving Ground, or at Beltsville, MD. The Linux Service Desk Technician will provide high-level service to end-users while troubleshooting advanced hardware, software, and network issues for the Army Research Lab, which operates 24/7/365. The ideal candidate must possess excellent customer service skills and the ability to effectively communicate technical information to non-technical users. Key Responsibilities
Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service at the Service Desk.
Manage, coordinate, and implement software upgrades, patches on workstations.
Integrate new hardware and software into existing infrastructure.
Collaborate with other teams and team members to develop automation strategies and deployment processes.
Develop, implement and maintain security controls and supporting documentation as required for risk management framework (RMF).
Fault finding, analysis and of logging information for reporting of performance exceptions.
Support security incident reporting, vulnerability assessments, and information assurance compliance scans.
Maintain system evaluations and certifications.
Facilitate the creation and maintenance of Identity and Device Management
Provide platform administration for Linux based applications.
Provide input on ways to improve the stability, security, efficiency, and scalability of the environment.
Maintain best practices on managing systems and services across all environments. Requirements
Associate or bachelors degree in a related field, or two years of general IT experience.
Minimum of 1-2 years of experience in a technical support role, preferably in a helpdesk or service desk environment, with at least 1 year of experience with Linux.
CompTIA Security+ or other IAT level II certification.
Linux+, RHCSA, LPIC or equivalent Linux computing certificate is required.
Demonstrated knowledge of Linux: RedHat, CentOS, Debian, etc.
Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP
Experience acquiring and installing software from different sources (ie: vendor tar files, repos) Identity and Device Management (ie: Active Directory, Kerberos, PAM, SSSD) Experience using Windows operating systems, Microsoft Office, and other productivity software.
Knowledge of networking concepts (ie: VLANs & IPV6) and troubleshooting techniques.
Strong customer service skills and ability to communicate technical information to non-technical users.
Ability to work independently and in a team environment.
Strong problem-solving skills. Nice to have
Familiarity with general virtualization concepts. Experience with Nutanix is preferred.
Understanding of SElinux Experience using Ansible or Puppet
Experience using Red Hat Satellite