Availability Manager (Tech level 2)- MD 01 with Security Clearance

Location: Annapolis Junction, MD Clearance: TS/SCI with FS poly Shift: Full time (10pm- 6 am) Qualifications/ years experience : - High School and 5 years of customer service or Bachelor's degree & one year of Help Desk experience. - One or more years of related experience and have a Security + 8570 certification at the time of start. Job Description : Triune is seeking a motivated, career and customer-oriented Availability Manager to join our team in Maryland. Capabilities: * Availability Managers man a 24/7 watch center that monitor enterprise networks, printers, and other services within the contract's scope of responsibility, report anomalies, engage on-site technicians or request support through the call-in process, and track/report progress, and author an After-Action Report. * Serves as the contract's 24/7 POC for contact/interface with government leaders. * Support IAVA reporting as needed, and engage vendor partners to support Walk Out requests. * Collect data and update databases create reports as required, to support operational updates. Provide daily update briefs. * Participates in meetings with multiple contract, vendor partner, and government leaders. Participates in outage coordination and other operational support activities as required. * Engages leaders in global work centers to address operational concerns. Acts as tier one support to Call Manager and networks at varying classification levels to support field operations. Physical Requirements: * Must be able to remain in a stationary position 50% * Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. * The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations * Working with Data * Move about freely in a laboratory setting * Repetitive Motions