IT SUPPORT / HELPDESK SUPPORT - (682) with Security Clearance

Help Desk and Audio Visual VTE Support EPS Corporation is seeking a Help Desk and Audio-Visual VTC Support specialist to provide technical support for AFCENT networks, client systems, and Audio-Visual/Video Teleconferencing (AV/VTC) systems at Shaw Air Force Base. The candidate will ensure seamless IT operations, troubleshoot issues, and maintain VTC equipment. Key Responsibilities: * Provide Communications Focal Point (CFP) Help Desk support to end users. * Identify, research, and resolve technical problems for AFCENT network users. * Respond to support requests via phone, email, and in person; manage trouble tickets. * Track and document issues to ensure timely resolution and reporting. * Support tier-one IT operations, including service interruptions and inspections. * Manage user and administrator accounts for workstations and servers. * Perform AV/VTC system maintenance, documentation, and upgrades. * Test and build platforms for multi-site VTC connections. * Maintain a Master Schedule and conduct daily equipment checks. * Conduct site surveys and recommend AV/VTC system solutions. * Maintain and repair AV systems, monitors, projectors, and VTC components. * Develop and submit a Help Desk and AV/VTC Monthly Status Report. Requirements Qualifications: 3 years of experience in Help Desk Support Security+ Certification Required U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility Required Experience in IT help desk support, troubleshooting, and account management Knowledge of AV/VTC systems, configuration, and maintenance Strong documentation, reporting, and problem-solving skills Ability to support inspections, upgrades, and system continuity Desired Skills/Other Considerations Type of Security Clearance Required Top Secret