Junior PSOC Administrator with Security Clearance

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED** Are you ready to play a critical role in ensuring seamless IT operations for mission-driven services? As a Junior PSOC Administrator, you'll be at the heart of 24/7 monitoring services, ensuring the health of IT systems that support critical mission operations. This is your chance to join a team that values proactive solutions and fast response times to make a real impact. If you're someone who enjoys a dynamic work environment, loves working with technology, and is committed to making an impact, we'd love to hear from you! Join our team and help us keep mission-critical systems running smoothly around the clock. What You'll Be Doing: * Monitor the status of operational systems and services to ensure everything runs smoothly. * Use approved tools to keep an eye out for critical server error notifications and resolve issues promptly. * Collaborate with on-site O&S support teams to troubleshoot and resolve issues efficiently. * Provide top-notch support by answering phone calls for production systems and resolving issues during the initial call. * Deliver timely updates to ESC personnel in preparation for briefings. * Participate in Service Restoration meetings and contribute to the resolution process. * Take on additional tasks as assigned to support team and mission goals. What We're Looking For: * A Bachelor's Degree and 2+ years of relevant experience, or * An Associate's Degree and 4+ years of relevant experience, or * A High School diploma/GED with 6+ years of relevant experience. * Hands-on experience with ServiceNow. * A background in the Intelligence Community is a plus! * DoD 8140 (formerly 8570.01-M), IAT Level I certification (within 6 months of hire). * TS/SCI Clearance with the ability to obtain a CI Polygraph. Key Skills and Qualities: * Flexibility to work day or night shifts (8-hour shifts) and be a floater on the team. * Ability to work independently while thriving in a team environment. * Strong multitasking abilities to manage multiple tasks and deadlines in a fast-paced environment. * Exceptional communication and collaboration skills to work with internal and external teams. * A friendly, helpful attitude with great interpersonal skills. * Proficiency in Microsoft Office (Word, Excel, and other applications). * Ability to provide technical assistance and support over the phone with the ability to assist end-users with common technical issues. * Great phone skills and the ability to provide technical support with a professional demeanor. * Strong problem-solving skills with the ability to think creatively and solve issues on the fly. Additional Information * All your information will be kept confidential according to EEO guidelines. * Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $65-70k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range. * Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more! Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.