F-35 Help Desk Specialist | Secret clearance with Security Clearance
Apply NowCompany: General Dynamics Information Technology
Location: Arlington, VA 22201
Description:
Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Specialist joining our Joint Strike Fighter (JSF) F-35 IT program in Arlington, VA. The Joint Strike Fighter (JSF) F-35 IT program support contract provides knowledge-based, information assurance and cybersecurity IT services to the F-35 Lightning II Joint Program Office (JPO). Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT: * Provide technical assistance to computer users.
* Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
* May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
* Responds to and diagnoses problems through discussion with users.
* Ensures a timely process through which problems are controlled.
* Includes problem recognition, research, isolation, resolution, and follow-up steps.
* Supervises operation of help desk and serves as focal point for customer concerns.
* Provides support to end users on a variety of issues.
* Identifies, researches, and resolves technical problems.
* Responds to telephone calls, email and personnel requests for technical support.
* Documents, tracks, and monitors the problem to ensure a timely resolution.
* Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
* Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. WHAT YOU'LL NEED TO SUCCEED (Required): * Security Clearance Level: Active Secret clearance
* Required Experience: 5 years
* Required Technical Skills: Help Desk Tier 1 operations.
* Certification Requirements: Security+ CE and AZ-900 - Microsoft Azure Fundamentals certifications.
* Education: AS/AA degree in Computer Science, Information Sciences, or related IT discipline.
* Location: Onsite in Arlington, VA
* US Citizenship Required GDIT IS YOUR PLACE: * 401K with company match
* Comprehensive health and wellness packages
* Internal mobility team dedicated to helping you own your career
* Professional growth opportunities including paid education and certifications
* Cutting-edge technology you can learn from
* Rest and recharge with paid vacation and holidays Work Requirements
* Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
* May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
* Responds to and diagnoses problems through discussion with users.
* Ensures a timely process through which problems are controlled.
* Includes problem recognition, research, isolation, resolution, and follow-up steps.
* Supervises operation of help desk and serves as focal point for customer concerns.
* Provides support to end users on a variety of issues.
* Identifies, researches, and resolves technical problems.
* Responds to telephone calls, email and personnel requests for technical support.
* Documents, tracks, and monitors the problem to ensure a timely resolution.
* Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
* Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. WHAT YOU'LL NEED TO SUCCEED (Required): * Security Clearance Level: Active Secret clearance
* Required Experience: 5 years
* Required Technical Skills: Help Desk Tier 1 operations.
* Certification Requirements: Security+ CE and AZ-900 - Microsoft Azure Fundamentals certifications.
* Education: AS/AA degree in Computer Science, Information Sciences, or related IT discipline.
* Location: Onsite in Arlington, VA
* US Citizenship Required GDIT IS YOUR PLACE: * 401K with company match
* Comprehensive health and wellness packages
* Internal mobility team dedicated to helping you own your career
* Professional growth opportunities including paid education and certifications
* Cutting-edge technology you can learn from
* Rest and recharge with paid vacation and holidays Work Requirements