IT Certified Professional - Intermediate - TS/SCI required with Security Clearance
Apply NowCompany: General Dynamics Information Technology
Location: Fort Huachuca, AZ 85670
Description:
IT Certified Professional - Intermediate - TS/SCI required Transform technology into opportunity as a IT Certified Professional - Intermediate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a IT Certified Professional - Intermediate, you will help ensure today is safe and tomorrow is smarter. Our work depends on IT Certified Professional - Intermediate joining our team to support the US Army Intelligence and Security Command (INSCOM). HOW A IT CERTIFIED PROFESSIONAL - INTERMEDIATE WILL MAKE AN IMPACT * Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications, and hardware
* Responsible for moderately complex tasks typically relating to network monitoring, operations, installation or maintenance. Handles routine network activities and identifies and resolves routine network problems.
* Handles problem that the first-tier of help desk support is unable to resolve.
* May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
* Simulates or recreates user problems to resolve operating difficulties.
* Recommends systems modifications to reduce user problems.
* Maintains currency and high level of technical skill in field of expertise.
* Escalates more complex problems to Senior Level.
* Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
* Perform systems administration of desktop systems connected to local and wide area networks. Provide desktop system management/maintenance responsibilities involving account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions.
* Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to Tier II/Tier III admins.
* Provide support for implementation, troubleshooting and maintenance of IT systems.
* Manage IT system infrastructure and any processes related to these systems
* Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network/print devices, and mobile devices.
* Provides polite and friendly customer service
* Attempts to resolve as many incidents during the first contact, or at Tier I/II. Efficiently escalates incidents to Tier III when required.
* Documents incident status and solutions in incident database tools.
* Possesses current working knowledge of computers, printers, laptops, and common windows applications
* Works through various types Tier I issues with telephone assist
* Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
* Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
* Possesses comprehensive knowledge of desktop operating systems and applications WHAT YOU'LL NEED TO SUCCEED: * Education: Associate's Degree with 7 years of experience, or Bachelor's Degree with 5 years of experience
* Preferred Skills/Experience:
* Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
* Knowledge of the principles, methods, and techniques used in network and systems administration and support
* Knowledge of related hardware and software
* Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
* Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
* Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot)
* 1 Year DoD experience
* NOSC support experience, including problem resolution and incident tracking
* Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot).
* Clearance Level: TS/SCI
* Required Certification(s):
* DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
* IAT II 8570/8140 Baseline Certification Security+ or equivalent
* Location: On Customer Site
* Additional:
* Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
* Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
* Travel may be required to support the mission GDIT IS YOUR PLACE: * 401K with company match
* Comprehensive health and wellness packages
* Internal mobility team dedicated to helping you own your career
* Professional growth opportunities including paid education and certifications
* Cutting-edge technology you can learn from
* Rest and recharge with paid vacation and holidays #GDITPriority #GDITINSCOM #I2TS4 #GDITArmy Work Requirements
* Responsible for moderately complex tasks typically relating to network monitoring, operations, installation or maintenance. Handles routine network activities and identifies and resolves routine network problems.
* Handles problem that the first-tier of help desk support is unable to resolve.
* May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
* Simulates or recreates user problems to resolve operating difficulties.
* Recommends systems modifications to reduce user problems.
* Maintains currency and high level of technical skill in field of expertise.
* Escalates more complex problems to Senior Level.
* Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
* Perform systems administration of desktop systems connected to local and wide area networks. Provide desktop system management/maintenance responsibilities involving account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions.
* Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to Tier II/Tier III admins.
* Provide support for implementation, troubleshooting and maintenance of IT systems.
* Manage IT system infrastructure and any processes related to these systems
* Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network/print devices, and mobile devices.
* Provides polite and friendly customer service
* Attempts to resolve as many incidents during the first contact, or at Tier I/II. Efficiently escalates incidents to Tier III when required.
* Documents incident status and solutions in incident database tools.
* Possesses current working knowledge of computers, printers, laptops, and common windows applications
* Works through various types Tier I issues with telephone assist
* Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
* Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
* Possesses comprehensive knowledge of desktop operating systems and applications WHAT YOU'LL NEED TO SUCCEED: * Education: Associate's Degree with 7 years of experience, or Bachelor's Degree with 5 years of experience
* Preferred Skills/Experience:
* Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
* Knowledge of the principles, methods, and techniques used in network and systems administration and support
* Knowledge of related hardware and software
* Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
* Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
* Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot)
* 1 Year DoD experience
* NOSC support experience, including problem resolution and incident tracking
* Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot).
* Clearance Level: TS/SCI
* Required Certification(s):
* DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
* IAT II 8570/8140 Baseline Certification Security+ or equivalent
* Location: On Customer Site
* Additional:
* Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
* Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
* Travel may be required to support the mission GDIT IS YOUR PLACE: * 401K with company match
* Comprehensive health and wellness packages
* Internal mobility team dedicated to helping you own your career
* Professional growth opportunities including paid education and certifications
* Cutting-edge technology you can learn from
* Rest and recharge with paid vacation and holidays #GDITPriority #GDITINSCOM #I2TS4 #GDITArmy Work Requirements