Network Specialist with Security Clearance

IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions. - Customer Support for DHS Applications - Following up with customers to ensure full resolution of issues - Installing or changing software to fix issues - Remotely accessing software to resolve issues - Diagnosing problems - Reset AD and mainframe passwords and unlock accounts Experience in designing, building, and executing UFT One (formerly QTP) Proficient / 4-6 Years Experience with using Application Lifecycle Management (ALM) Proficient / 4-6 Years Experience with Visual Basic Scripting and AI technologies, UFT Proficient / 4-6 Years Need a senior Automation resource who can assist in maintenance Proficient / 4-6 Years