IT Services Desk Specialist III with Security Clearance
Apply NowCompany: American Systems Corporation
Location: San Diego, CA 92108
Description:
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. Responsibilities As an IT Service Desk Specialist III you will have the opportunity to do the following: * Ensuring seamless technology experiences for our end-users. * Address inquiries, troubleshoot issues, and deliver expert advice on both hardware and software systems, whether via phone, email, or chat. * Act as the go-to person for resolving intricate computer software and hardware challenges and serve as a trusted resource for users navigating complex technical problems. * Handle escalated cases, tackling moderate to highly complex issues with confidence and skill. * Maintaining service continuity, as you provide vital support during peak periods or when staffing is reduced. * Set the standard for technical support excellence but also ensure that every user interaction leaves a lasting impression of professionalism. Qualifications * Minimum Education: Bachelor's degree and/or equivalency.
* IT Security Designation: ADP/IT-II
* Investigation Required: Tier 3 (T3)
* IA Technical/Management Designation: IAT II and CE
* Experience in this Discipline: Six (6) years of progressive experience demonstrating the required proficiency.
* Strong Communication: Ability to effectively communicate with non-technical users and technical staff.
* Problem-Solving Abilities: A proactive approach to identifying and resolving issues, minimizing downtime and improving user experience.
* Customer Service Excellence: Demonstrated experience in delivering high-quality support, with a focus on user satisfaction.
* Time Management: Efficient multitasking and prioritization skills to handle multiple tickets and projects. Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $57,100.00/Yr. - USD $95,300.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status
* IT Security Designation: ADP/IT-II
* Investigation Required: Tier 3 (T3)
* IA Technical/Management Designation: IAT II and CE
* Experience in this Discipline: Six (6) years of progressive experience demonstrating the required proficiency.
* Strong Communication: Ability to effectively communicate with non-technical users and technical staff.
* Problem-Solving Abilities: A proactive approach to identifying and resolving issues, minimizing downtime and improving user experience.
* Customer Service Excellence: Demonstrated experience in delivering high-quality support, with a focus on user satisfaction.
* Time Management: Efficient multitasking and prioritization skills to handle multiple tickets and projects. Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $57,100.00/Yr. - USD $95,300.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status