Help Desk Specialist with Security Clearance
Apply NowCompany: Computer World Services Corp
Location: Kearneysville, WV 25430
Description:
Job Details Job Description The Help Desk Specialist provides Tier II and III technical software, problem resolution for members by performing problem and incident diagnosis as well as guiding users through step-by-step solutions. Provides expertise to resolve second tier technical support issues for users of the organization's products and services. Key Tasks and Responsibilities
Uses automated information systems to analyze routine situations
Reviews incoming requests and receives incoming calls. May prioritize for proper action
Resolves user problems quickly and efficiently
Supports users by fulfilling individual requests for information and/or training in the utilization of the various software applications available
Conducts technical research to resolve issues as they are presented
Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem Job Requirements: Education & Experience
High school diploma or GED is required
1-5 years of customer service experience is required
Ability to communicate effectively, both verbally and written
Ability to troubleshoot and problem solve Certifications
Relevant certifications are desired (CompTIA A+, CompTIA Security+, or similar) Security Clearance
Must be able to obtain and maintain government customer Public Trust clearance Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
No travel required Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at 314.952.5138 or [email protected] .
Uses automated information systems to analyze routine situations
Reviews incoming requests and receives incoming calls. May prioritize for proper action
Resolves user problems quickly and efficiently
Supports users by fulfilling individual requests for information and/or training in the utilization of the various software applications available
Conducts technical research to resolve issues as they are presented
Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem Job Requirements: Education & Experience
High school diploma or GED is required
1-5 years of customer service experience is required
Ability to communicate effectively, both verbally and written
Ability to troubleshoot and problem solve Certifications
Relevant certifications are desired (CompTIA A+, CompTIA Security+, or similar) Security Clearance
Must be able to obtain and maintain government customer Public Trust clearance Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
No travel required Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at 314.952.5138 or [email protected] .