IBS Operations Support Technician (Fort Meade, Maryland) with Security Clearance

DESCRIPTION Operations Support Technician Location: Ft. Meade, MD Salary Range: $75,000 - $95,000 Mission Essential Intelligence Solutions (MEIS) provides a fulfilling work environment fostering the opportunity for team and personal success. Becoming a key member of MEIS positions you to impact a critical global mission and positively influence the direction of the company. MEIS staffs a 24/7 operations center point of contact, monitoring system health and data flow for IBS Enterprise operations. The technicians are primarily responsible for ensuring end-to-end enterprise connectivity to provide assured dissemination to the joint and collaborating nation (CN) war-fighter. Our team of experts utilize various DoD and proprietary tools to globally monitor and keep abreast of any developments that may cause system degradation. Duties and Responsibilities: * Support Joint Service and Collaborating Nation global operations 24/7 for IBS users to include daily interaction with customers to resolve system related issues * Gather information through discussions with customers and system technicians to identify root cause of issues and provide mitigation strategies in accordance with the system standards * Provide support to system users and system troubleshooting for customers, technicians and overall system health * Consult with system technicians and system users for proper programming of system application, and advise/assist the system technicians as the "eyes" of the system * Documentation and analysis of trouble tickets, escalation point to engineers, and ensuring ticket resolution * Provide Health & Status monitoring and reporting of IBS Enterprise to generate system reports and analysis of data to provide detailed diagnosis and solutions to customers regarding information reported * Provide daily analysis of system applications interpreting system health and defining proactive and strategic approach to system maintenance * Perform timely analysis on IBS metrics and provide assessments on system performance and recommendations for IBS system optimization * Gather, consolidate, and report Enterprise Reliability, Maintainability, and Availability (RMA) data * Monitor and report anomalies on the physical, data link, network, and transport layers of IBS Enterprise encompassing local and wide area networks, end-to-end telecommunications and circuit switching systems * Perform other duties as assigned * Occasional travel may be required * 24/7 Duty Shift Work required REQUIREMENTS Qualifications: * MUST have a minimum of active TS/SCI clearance * Minimum of 2 (two) years of experience performing help desk support functions * Experience leading short projects involving outside teams * Strong sense of ownership, urgency and drive * Excellent analytical skills * Excellent communication skills Other Qualifications: * Schedule flexibility with a willingness to work mid and evening shifts * Experience with Joint Service intelligence systems and mission support #CJ