Missile Defense Agency (MDA) NOC Technician III with Security Clearance

Missile Defense Agency (MDA) NOC Technician III * Location: Hill AFB, Ogden, UT * Certification: Security+ CE * Potential for Telework: No - 100% onsite * Currently possess an active Secret security clearance Primary Responsibilities: Responsible for assisting with the following duties: * Create and update tickets utilizing Remedy. * Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. * Incident Correlation and Fault Analysis: o Proactively analyze alarms o Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information o Identifying the fault condition and its impacts o Isolating root causes o Coordinating correction of fault situations regardless of the fault in the infrastructure. * Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. * Incident Analysis (Fault Isolation): o Support the fault isolation process o Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs o Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities. o Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment * Support all customers to include providing global situational awareness support. * Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary. * Verify that service has been restored upon resolution of all customer-initiated tickets. * Network/Service Restoration: o Restore networks and service to full operation o Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. o Identify failures that are attributable to a different o Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs). o Reroute routine circuits within 24 hours of notification o Documenting reroute in the configuration management database (CMDB). o Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. * Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support * Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined. * Works directly with Shift lead and O&M leadership for guidance * Incident Escalation: o Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. * Record, assess, track, and monitor incident tickets escalated to operational infrastructure. * Demonstrate knowledge of training, standard operating procedures, and tools within O&M. * Evaluates and provides feedback for training, standard operating procedures, and tools. * Assist in training Network controllers within O&M. * Effectively communicates with the O&M team and the customer. * Provide technical advice and insight to peers and customers to assist in resolution of complex issues. * Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. Basic Qualifications: * Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date. * Ability to work in a 24/7 operation. * Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. * Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching. * General understanding of network topologies, both transport and IP. * Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance. Required Education and Experience: * High school and 2-4 years of experience. For more information please Contact Us Or send an email to