Help Desk Manager with Security Clearance
Apply NowCompany: BEAT LLC
Location: Rock Island, IL 61201
Description:
Job Title:Help Desk Manager Locations:Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon)) Clearance:Secret Certifications:CompTIA Security+CE Education: Bachelor's degree in Information Systems, Systems Engineering, Computer Science, Telecommunications, or related field desired Roles and Responsibilities: * Minimum six (6) years of experience.
* Plan, direct, and coordinate of the internal information technology help desk.
* Oversee critical production events, targeting and managing trend analysis and metrics reporting.
* Perform administrative management of technical support and queue management.
* Perform extensive customer communication.
* Hire, review, and terminate non-management employees.
* Plan, direct, and coordinate of the internal information technology help desk.
* Oversee critical production events, targeting and managing trend analysis and metrics reporting.
* Perform administrative management of technical support and queue management.
* Perform extensive customer communication.
* Hire, review, and terminate non-management employees.